City Jump Moving & Storage LLC
Cobb, Smyrna, GA

City Jump Moving & Storage LLC Reviews

3.4 stars based on 18 reviews

Featured Comments:

• J

  Jibarito

  1.0

  It's a long story but they charged me over $3k from the original estimated inventory, which was done with one of the reps via Iphone videos of each room and the contents of the rooms. I understand that some of the packing material had to be extra, but they also charged me extra for gas & tolls and for LESS INVENTORY because I end up removing some items at the last minute. Once the packers came in the leader of the packers told me immediately it was going to be more than the original estimate. We did the videos so there were not going to be extra charges but as you can see it didn't matter. I am OK with the charges for the packing material, I was expecting that, but not $3K more for LESS INVENTORY. They gave me a run around when I called them and sent emails. I never got a manager to rectify the issue with me. In the end, I got so frustrated and threatened them, which worked some because they subtracted $300.00 from the final payment. It was horrible and the movers also broke one big item when offloading the goods at the storage place. Beware, this company.

• K

  Katie Paprocka

  1.0

  We were originally being relocated out of state. Due to a medical emergency we cannot relocate. I notified City Jump the same day I found this out, which was 5 days before our scheduled move. We are a family with 4 children and one on the way. I told them my situation and pleaded for a refund that would be incredibly helpful with our situation.  I am 8 months pregnant and was diagnosed with placenta abruption and placed on bedrest. We cannot move because any type of long travel would cause preterm labor and risk my life as well as my unborn child's. They offered to hold our move for up until a year. We do not know what we will be doing and would like a refund especially since zero service has been done by City Jump at this point other than them answering my phone calls. Allison stated she represents the owner and is the only one who can make that decision but since she has to pay her rent and other bills, a refund beyond their normal 7 day policy is not available. I pleaded again and explained how desperate we are and she continued to read the contract saying I am lucky she does not hold me to the entire contract price. Again, City Jump has done nothing for us at this point. Allison stated they are bombarded with calls with people wanting to move, so obviously it is not an issue to fill our spot. If you want a family owned company that looks to take advantage of other families in times of desperation, then yes call them. Otherwise save yourself and use literally anyone else.

• K

  Kelly Hageman

  1.0

  Do not use this company whatever you do. They damaged so many of our items during the move and somehow lost our 50 inch TV. We’ve been trying for weeks to file a claim with the insurance carrier they provided only to be informed the carrier doesn’t process their claims. I do not know how they are able to stay in business. Absolutely horrible experience

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