Coastal Moving & Storage, Inc.
Ross, Savannah, GA

Coastal Moving & Storage, Inc. Reviews

2.8 stars based on 59 reviews

Featured Comments:

• B

  Brittany Colton

  1.0

  My partner is in the military, and this is the company we were provided to service our move. It was one of the worst experiences. The movers took almost 12 hours to pack and move onto the truck a living room, kitchen, garage, bedroom, and bathroom. The "head" worker took at least 30 minutes out of that time to complain to us about how little he got paid and how he was looking forward to finding another job. They took at least three smoke breaks throughout the day, which is a bit unprofessional to me when they took as long as they did to do their actual work. Furthermore, the packing of the truck looked abysmal- breakable items were just thrown in with no care. When our stuff was scheduled for delivery, the same company (unfortunately, for us) handled that. They created a messy situation for us when their truck broke down on the way here and they stated that we were unavailable for delivery. I'm not sure why they felt they had to lie about it, but it pushed the delivery of our home goods back by 3-5 days. When the stuff was finally delivered, at least 10 furniture items were broken and 1 item was lost. IF you have any say in what moving company you use (i.e. you're not in the military), DO NOT USE THIS COMPANY!

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  Response from the owner

  I believe I know what this move is, and yes, the truck is still down. Thank you for the feedback on the crews so we can further look into it.

• N

  Nancy Meyer

  5.0

  We were so pleased with this company. The movers took all precautions to protect doorways and floors while moving us out of a 4 story home! The movers were friendly and professional. A big thanks to Brycen, Kenny, Rasheed . I have another mover that I have forgotten his name, forgive me! They were so great moving us out we requested them to move us into our mew home! Job well done! Highly recommend!

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  Response from the owner

  Don't forget about Demetrius! Thank you so much for the kind words :-)

• G

  Gabija Jagminaite

  1.0

  So we had a military move with this company. And let me tell you, it was a horror movie scene. 1) items that were set aside (newborn items) and were not suppose to be packed (we instructed about it), were packed. It was newborn items crucial for a baby. Had to buy all new stuff afterwords. 2) they got too small of a crate for our furniture (and by that I mean not small because we had a lot of stuff, but too small to fit our 1 couch:)) which was hanging out of the truck through the interstate drive (and we honestly have no clue if they fixed it before putting it to the ship). So all the way from Savannah to Jacksonville our 3000 couch was hanging out of a truck . 3) items that were suppose to be packed super carefully were literally thrown inside of the boxes with no care(we 100% items will arrive damaged) 4) stuff that was set aside disappeared (my husbands airpods and probably we will find out about more stuff) 5) had no inventory review after packaging and were asked to sign that they walked us through everything, when they did not!!!! And was threatening us that if something is damaged they won’t pay, but then they won’t pay for us if something is missing because we sign that it’s packed!! The audacity 6) manager was talking down me and my husband like we’re stupid while explaining about moving process, which I moved back and forth from EUtoUS 5 times:) 7) managers did not provide any solutions never received calls back for all of this. They told us: there is nothing that we can do, sucks man (word by word) 8) and the best one for the end:) workers made sure to use our fridge, but somehow items that were suppose to be packed were left behind. So we Had to throw away our stuff because we cannot bring it to the plane! 9) workers were cursing near us and the kids (so did the manager on the phone while yelling) If you want to have a horror movie experience and have the most stressful move of your life you should use this company. Your items will most likely will get destroyed and their service will make you feel like you’re trash. If I could give 0 stars I would. TRUST ME EVERY SINGLE REVIEW WITH 1 star everywhere about this company is 100% true. AWFUL

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  Response from the owner

  We can't find you as a customer of ours. If you are a customer that needs assistance, please get in touch with us so we can help!

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