Coastline Inc.
Home, Mishawaka, IN

Coastline Inc. Reviews

3.6 stars based on 24 reviews

Featured Comments:

• J

  Judi H

  5.0

  Searched and checked reviews of many trailer companies in Indiana. Bought a new Pontoon and needed a trailer. Coastline was excellent to do business with. They were very professional, thorough and made sure everything was working before we left their yard. Their prices were very reasonable and quality is superb. Customer service lacks in so many businesses now-a-days, but NOT at Coastline. I would highly recommend them to anyone who inquires. Thanks guys for a wonderful experience!

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  Response from the owner

  We're glad you found us, Judi. It was our pleasure to ensure you found everything you needed during your visit. You guys were awesome. If you need anything else, please reach out! -Ryan B., Owner

• A

  Amity Madison

  1.0

  UPDATE: We are not getting what we ordered. After my e-mail to the customer service address, we finally received a call with an update on our order. We were told that the reason it did not ship is because there were "issues in the supply" for the color of bimini cover we ordered. The company never reached out to us within the 8 weeks that we waited for our order to tell us that there were any issues. We were lied to when we called and they told us the order was in the warehouse and would ship the next day (which was already 6 weeks in). So now we have no choice but to pick a different color if we want to get our order. (maroon or linen, neither matches our boat). There was no offer to make it right, and we were robbed of our chance to find the cover we actually wanted in the color that would match our boat from a different vendor. Original review: We ordered a bimini cover and a door latch on May 15 and my husband has reached out several times to obtain shipping status. He last called on Thursday, June 25 and was told that our order was in the warehouse and would ship the next day, June 26 and we would receive a confirmation e-mail once the order had shipped. We have neither received a confirmation nor the products that we paid for and we are going on 8 weeks. When attempting to call the office to so speak with someone again, a recording comes on to leave a detailed message and then it does not allow you to leave a message. I tried both the 574 number as well as the 888 number. I am not sure if our order is just so small for the business that they are used to, but I would not recommend this company if you are only looking for a few items or if you need to know when your items will arrive. The customer service representatives were also very rude with my husband as though it was not worth their time to provide shipping information for our order.

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  Response from the owner

  Thank You Amity for your patience. We received your fathers pictures and his twin top looks GREAT! Were sorry we could get it to you sooner due to the supply shortage however if you need anything we are here for you

• G

  GARY ROBBINS

  1.0

  ordered a bimini for pontoon boat 5 weeks before it arrives when the website says they are shipping quick. Talked to multiple people there and finally they shipped it. Ordered on June 21st arrives July 25th without the navigation light which I ordered and paid for wouldn't you think someone would check the order before it was shipped to make sure it was right? Especially after someone has called them multiple times. Funny thing is on my packing slip the ship date says June 23rd. Then they get mad when you post a paid review. Stay tuned we'll see what happens with the light. Order #RP-26192 Sincerely

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  Response from the owner

  Gary, we're sorry to hear this about your delays, as we always want to be clear about the timing of when things ship. However, it is hard to predict right now with all the delays going on in the shipping industry. Nevertheless, please reach out to us directly so we can work to correct anything that went wrong with your order -Ryan B., Owner

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