Colonial Van & Storage - Fresno
Broadway, Fresno, CA

Colonial Van & Storage - Fresno Reviews

3.7 stars based on 18 reviews

Featured Comments:

• G

  Gary Wilson

  3.0

  Overall; not a good experience. Still missing some key items that I am really needing. 1. A 5-6 foot yellow Step Ladder 2. A small Hand Truck that I could be using every day as we’re unloading boxes. 3. A “Parts Box” that contains the mounting hardware for installing the big mirrors on our master bedroom Dresser/Chest. A four wheel dolly was also missing but one of the drivers had one shipped to me, it’s not the one that belongs to me but I’m using it anyway. Overall; not a good experience as the delivery of our furniture was 8 days later than the best Allied dates quoted. Please see if someone can find our missing items, Gary

• L

  Luis Garcia

  5.0

  Will, our driver, was awesome. Arrived when he said and worked extra hard to get us into our house. The helpers Desmond and Blake where great.

• G

  Gypsy Olson

  1.0

  Will I ever see the rest of my stuff again? Its been 4 months now since Colonial van/Allied has taken possession of my belongings for my move from California to Washington state. I was told 2 trucks would most likely be needed as there was so much stuff. The first truck arrived on time and was very professional in their loading and accounting of the stuff. However I was told that it wouldn't all fit so a second truck was indeed needed. Second truck came the next day but this was and "overflow" truck and I was informed that these items would be going into their warehouse in Fresno and then delivered later. The first delivery went as planned except that I was called at 4pm on the friday before to finalize the invoice and pay IN FULL the remaining balance. (around 29K onto my credit card because that wasn't enough time to get to the bank to get a cashier's check and then drive it to their downtown office.) If I didn't pay then I couldn't receive my delivery on Monday in washington. That is the "not professional" part of my review. Weeks went by with no contact. After I started calling I was told they were having problems getting a truck to come pick it up. I had to call the corporate Allied office. why was I the one who had to do this? So finally I got word that a truck had come to pick up my "overflow" portion (2 months later). When it arrived in Washington I was informed that there were still 15 items that were left in fresno because they couldn't all fit it on this truck. Sheez! So now they've resorted to "crating" my remaining belonging and it is still sitting in the fresno warehouse waiting to be picked up. Why is my stuff such low priority? Because THEY ALREADY HAVE MY MONEY! I will be filing a formal complaint because this is ridiculous. I guess Colonial has done their part they say because they have it ready to be picked up. So really it is the parent company Allied that is dropping the ball. If so, why can't they get this done? Don't they have any influence in what gets shipped? They have not fulfilled the contract to deliver my belongings.

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