CubeSmart Self Storage
Gallows, Falls Church, VA

CubeSmart Self Storage Reviews

4.4 stars based on 128 reviews

Featured Comments:

• J

  Jim Busse

  5.0

  I had a great experience with the Gallows Road CubeSmart. The manager showed me options, and opened up several cubes for me to see what to expect. It looks like good construction, with good airflow, and the access is very good as well. After reviewing the options and availability, I was able to place a reservation to hold the Cube I wanted . The on-line system worked for me the second time I used it, and the GM helped guide me through it. I was able to print the contract, so all is well. I would definitely use CubeSmart again, and recommend it to others.

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  Response from the owner

  Hi Jim, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

• P

  Princess Sampol

  1.0

  The constant rate increase is very frustrating. The price CubeSmart charge was based on THEIR vacancy and it’s impossible to get a better rate after being there for 6/7 years. We were better off moving units every couple of months but that’s extremely inconvenient. As a business who puts the financial burden on their customers for not doing well is a quick way to continue loosing business. There’s a difference between a market increase due to the rising costs and raising your prices to close a financial gap. Additionally, allowing restaurant owners to store food in their units created a horrible rat problem. We were smart enough to pre-plan and kept all of our belongings in plastic totes or sealed bags so nothing was ruined. It’s just completely unsanitary to have cleaned SO much feces everywhere. Don’t bother trying to develop a relationship with the manager because it’s a revolving door… they had at least 5 or 6 different owner/ managers you couldn’t keep up. There are better storage companies, most don’t let customers store food to prevent any pest problems and others are better lit throughout the facility.

• R

  Roscoe Perkins

  5.0

  By far the nicest storage place I've ever seen. Spotless and nice. And the office staff could not be nicer or more helpful. I do wonder though if the building's feng shui has been found to be inauspicious?

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  Response from the owner

  Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

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