CubeSmart Self Storage
Lebanon, Monroe, OH

CubeSmart Self Storage Reviews

4.1 stars based on 46 reviews

Featured Comments:

• J

  Jordan Hawk

  2.0

  2/3 Storage units are great. 3rd unit has a small pond at the front door and requires waterproof shoes to unload (hadn't rained in 2 days) check out unit before renting. Update: the exit gate is broken so feel free to stop in whenever you want.

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  Response from the owner

  Jordan, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.

• R

  Richard Doran

  1.0

  I've had a double storage unit in that facility for 8 years. It's always been set up for auto pay from my bank. I keep project materials there. Dropped over Sunday Nov 7th to get needed materials for a job. Code did not work. I called. They didn't receive my payment from the bank for the 31st (weekend involved) so they killed my code. It's Sunday, nobody there. Job not able to be completed. I'm looking for a new unit in another location. I DONOT recommend this place. They didn't call or attempt to contact me.Did I mention I've had this space for 8 YEARS? Do yourself a favor and go elsewhere.

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  Response from the owner

  Richard, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.

• A

  Asheton Whitaker

  4.0

  First experience with storage units. Staff has been courteous and professional. Unit was decently clean when first opened. Security seems robust. Never had an issue with crowding or code issues. Lot could definitely use repaving, as it holds water and is fairly worn, especially towards the back. Pricing could be more competitive, considering there are the same named facilities within a fairly close radius with lower prices.

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  Response from the owner

  Hi Asheton, we're happy you found our staff to be so supportive during your experience here at CubeSmart Self Storage. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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