CubeSmart Self Storage
Atlantic, Brooklyn, NY
- +1 718-399-3600
- 945 Atlantic Ave, Brooklyn, NY 11238
CubeSmart Self Storage Reviews
4.7 stars based on 182 reviews
Don't use this place, I'm not sure if this is the usual for storage companies but my experience was terrible. The storage units are clean and decent but the staff is very insensitive to their customers. I was behind 2 months for my payments and i had some of my father's (who passed away) items in the unit. I was told that I could not pay a partial payment when i was only 2 months behind. I had enough money to catch me back up to at least 1 month. I was told "I had to pay in full and if i did not pay in full by the next month my items would be auctioned." I understand the importance of the business making their money and receiving their payments but people put meaningful things in storage and sometimes times get rough. I just feel that they could have been a little helpful by setting up a payment plan at least before just jumping to auction someone's items.
Response from the owner
Chandtisse, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
*UPDATE! DO NOT USE THE MOVING SERVICE FROM A SUPERMOVE!!! Great experience with cube smart but I had a horrible moving experience through their recommended vendor. They damaged several pieces of my furniture and never contacted me after I’ve tried to be in touch for months. Awful experience. I’m so sad that CubeSmart would recommend them considering how wonderful of an experience I had with them, really disappointing. ——original—— Absolutely fantastic experience!!! This was my first time every renting a storage unit and I was so nervous I'd be dealing with the headaches everyone warns you about when renting a storage unit in NYC. No single headache to be found here, everyone provided phenomenal and friendly service. The manager Andre is a true gem and made the process so simple for me! The added bonus of a free moving vehicle was the cherry on top. So grateful for these people and this extremely clean and well managed space!
That location has the best staff ever. It was very convenient, they were friendly, above and beyond on conversation. Made me feel like a friend and not just a customer. Thanks Atlantic Blvd Cubesmart! ❤️❤️❤️
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