Doyle Moving Services
Range, Jessup, MD

Doyle Moving Services Reviews

4.8 stars based on 177 reviews

Featured Comments:

• K

  Kathryn Konapelsky

  5.0

  Doyle Moving services was the best! They were extremely responsive, prompt, and professional. Josh and Vince helped us move out of state and they couldn’t have been more wonderful. Ryan, Eric, and Damein helped get all of my belongings out of the storage unit efficiently. They were extremely easy to work with and had great attitudes. All of our stuff was delivered in the same condition it left my storage unit in and they packed everything very meticulously. Their organization was most impressive. Me and my family will be using these movers in the future!

  ---

  Response from the owner

  Kathryn, Thank You for the Google review! Doyle Moving Services isn't just a local moving company. We will move anyone anywhere in the country. We take extra care of your belongings because we act as if they were our own.

• D

  Danielle O'Connell

  1.0

  My husband and I met with 4 different moving companies before deciding to go with Doyle. We initially went with them as they had the best quote for moving and storage, and the had wonderful reviews. We were confident the could move and store our small three bedroom house with no issues. However, things started to go wrong as soon as they showed up at our new house to begin moving our things in. It started off with obvious items that were not ours. We simply set them aside to have Doyle take them back to their facility at the end of the move. Then we noticed broken furniture; chairs, a storage hutch, my daughters sandbox, our gas grill, among other items that we only noticed upon unpacking (very expensive stoneware). After noticing the broken items, we discovered they were missing some of our belongings: king size box springs, a mattress, an 8 foot ladder, and a large 8x10 foot rug. I’m not sure how you lose such large items, but even after calling to let them know, they were very unhelpful. They offered us a small check to cover all the lost and damaged items. The amount of loss we incurred is well in the thousands of dollars, and Doyle did not even come close. I do not recommend this company to anyone, especially if you are using they’re storage service. Not only will the lose and damage your belongings, but they come back pretty filthy. I have no idea where they store things, but I imagine it’s a barn based on the state of our belongings upon their return to us.

  ---

  Response from the owner

  Hi Danielle, I am very sorry that this was your experience with us. I will definitely admit that we dropped the ball in certain areas, however, I felt that the reimbursement was more than fair based on the issues I was made aware of a couple months ago. As far as the broken stoneware goes we unfortunately did not pack those items so we cannot assume liability for those items. This is something I went over with your husband ahead of time when I was telling him about company packing vs customer packing pros and cons. I know that there was a good amount of stuff that we carried to the curb for you at the pick up location, which was going to be junked. My operations manager at the time felt that some of those missing items were actually put in the junk pile at the curb and therefore never made it on the inventory list / storage. It is certainly possible that my movers misunderstood your directions and put some wrong items at the curb. This is my first time hearing about some of these things. I am a little confused because I personally called your husband a while back even after the reimbursement was paid out to check back and I thought that everything was squared away based on what he told me. If anything further could have been done I would have loved to have known, but I was not made aware of it the last time we spoke. I really am sorry that this was your experience with us. This kind of outcome is obviously never our intention and I wish more than anything that we could do this move over again and show you what we are truly capable of. I am sure it is a long shot but if you are ever moving again we would love to be of service. I hope your family enjoys the new place! Sincerely, Ryan Doyle

• L

  Laura G

  5.0

  I don't normally leave reviews but I had a very pleasant and professional experience with Doyle Moving and wanted to share. I scheduled a move between two cities in Maryland. Everyone I worked with was very eager to get the job done right and satisfy all my requirements. I wanted to highlight two aspects of my move in particular for going above and beyond. First, the on-site movers were fabulous. They were very friendly and professional and took great pride in getting the job done well. Second, when setting up the job there was a miscommunication on my end about some of the details, and it could have made things very difficult but instead it was handled very courteously and everyone worked hard to make sure I was taken care of. I would recommend Doyle Moving for anyone looking for a smooth, professional, customer-centered experience.

  ---

  Response from the owner

  Laura, We appreciate that you posted this review! We also appreciate that you felt that we did an outstanding job with your move from the first step to the last. Enjoy your new residency! Sincerely, Ryan Doyle

More reviews (7)