Estes Express Lines
Executive, Boise, ID

Estes Express Lines Reviews

2.6 stars based on 33 reviews

Featured Comments:

• A

  Andrei Tipa

  1.0

  Ordered 135 cases of laminate flooring which Estes was delivering. The night before I got an email saying that they will call me to arrange the delivery. Next morning I wake up with a text message saying my items have been delivered. I went outside to realize that delivery was done without me and all the 135 cases of flooring were staying outside under pouring rain for a couple of hours. As a result had to return 20 cases of wet and damaged flooring back to the store.

• R

  Rainee Sellers

  3.0

  We're trying to get them to park at the right places that would make it lives easier. It's also difficult to know what needs to be loaded properly. I had no idea you were supposed to do certain loading the boxes and other things correctly

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  Response from the owner

  Thank you for your feedback. Can you please email more information including your account number to [email protected] so we can assist?

• M

  Matt M

  1.0

  It may be quicker if you took a horse and carriage to the place of origin of your package. Not only are they slow, somehow they will lose your frieght at the Boise terminal and take weeks to attempt to find it. You will also spend a good chunk of your time attempting to talk with someone who will offer little help or confidence they will find your package. Avoid them the best you can, it may even be worth paying extra to ship through a different carrier They definitely don't do what it takes to get your frieght to you like their hold message says.

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  Response from the owner

  Matt, we are truly sorry, and we want to assure you that this is not the customer experience we aspire to. If you are still needing assistance, please email us at [email protected] with your shipment number (PRO, PO, etc.) and a description of the freight, so we can look into this further. Unfortunately, with the volume of freight traveling through our network, lost freight does happen, but we will do everything we can to try and locate it. Thank you.

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