Estes Express Lines
Hannay, Glenmont, NY

Estes Express Lines Reviews

3.2 stars based on 35 reviews

Featured Comments:

• A

  Andy Crowley

  5.0

  Driver was super friendly and on time. The order was exactly what I expected. Wings were hot and the pizza crust was perfect. Kinda strange to see a tractor trailer backing into my driveway just to deliver a pizza but it was ontime and the guy didn't even drive on my grass.

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  Response from the owner

  Thanks for the great feedback, Andy. We appreciate it!

• Y

  Yetta Hayes

  1.0

  Waiting on delivery on item purchased online with Hone Depot. An entire month after receiving an email from Home Depot that the item HAD shipped, finally have date for delivery after several calls to this shipper and despite being told the delivery would be made between 10 and 4 today, here it is 6 pm. They claim they can't get in touch with driver. I suggest you might want to check on him.

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  Response from the owner

  Yvette, we understand your frustration and truly apologize for your experience so far. Please know we are working tirelessly to eliminate delays and bottlenecks due to the unprecedented demand for home deliveries during the COVID-19 pandemic so that we can bring your shipments to you as quickly as possible. We appreciate your patience during these challenging times. Could you please email your PRO number to us at [email protected] and give us an opportunity to get you an update? Thanks so much.

• S

  Sharon Lewis

  1.0

  Waiting for shipment from Home Depot. Order was placed 8 days ago. Original delivery was supposed to be Oct 20th. Called Estes on the 21st. New date is now the 28th. According to the tracking number, they have had the product for days. Maybe the company should remove the word Express from their name. Home Depot.....get a new freight COMPANY! One that can handle the volume.

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  Response from the owner

  Hi Sharon, we are sorry to hear this. Please know we are taking this seriously as we work alongside our retail and manufacturing customers to navigate the effects of the COVID-19 pandemic. Since the first stay-at-home orders and social distancing guidelines were issued, we’ve witnessed an unprecedented surge in nationwide home deliveries and have been working around the clock to keep up with the growing demand. We are committed to delivering the best experience possible for our customers, and appreciate your patience. Could you please email your PRO number to us at [email protected] and give us an opportunity to help? Thank you.

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