Evergreen Van Lines
219th, Mountlake Terrace, WA

Evergreen Van Lines Reviews

3.9 stars based on 259 reviews

Featured Comments:

• V

  Vincent McGlory

  1.0

  My initial price was 2000, it eventually creeped up to $5000. Then when the movers arrived, they demand that I tip them $150 a piece before they begin the job. When I told them I didn't have that much they said they would go as low as 200 total. They didn't seem happy that I didn't have much more money. They started slamming my boxes on the ground as they carried them up the steps. It seemed as if they were intentionally trying to destroy my stuff. They weren't just being negligent, they were being vindictive. Then they told me that I needed to help with the moving since they didn't charge me the full $300 tip. At the end of the move, they just left everything, didn't unwrap the furniture and even left my couches in the hallway. It looks as if many of my boxes were searched before they even got there. I don't understand how you can call this a full service move if the job isn't finished at the end of the day.

• D

  Domenick Barone

  1.0

  STAY AWAY! Went through the process with this company, providing an inventory of items over the phone and was informed that my items would fit on a 53' truck, even through I informed Rob/Josh that my previous relocation took more than 53'. The first moving day arrived and one 26' box truck showed up to load boxes. On the second day, Evergreen rented a 26' U-haul truck and loaded some furniture. Both trucks were full but there were still many items left, including the off-site 10x15 storage room I informed them about prior to signing any documents. When I asked how Evergreen was going to help, everyone just shrugged their shoulders and drove off with my belongings. Moreover, I called the rep, Rob, three times on the Sunday we were supposed to be done with no return call AT ALL. Still to this day, I have not received a return call. I personally rented an additional 26' truck and hired ANOTHER company to complete my moveout process, totaling an additional $2500. For delivery, the first item them removed was damaged... not a little bit, either. As additional wood pieces came off the truck, damage throughout was obvious. Company did not reassemble any tables as they promised. I called Customer Service and was told that there were no remedies for the additional out of pocket for a personal U-Haul rental or hiring of another company. In fact, the representative told me "I'm just a yes man, but I'll put you in touch with someone that can make a decision." That person was David, the Evergreen supervisor. When I spoke to the supervisor, David, I was told I'd receive a call back "an hour or two" after I explained all of my problems/concerns. It's been a few days without a call. Maybe he lost my number?? The final lie was that Evergreen would hire movers to unload the 3rd truck I rented, and they'd arrive by mid-afternoon for two hours. No one ever showed, so I emptied the truck alone. Do yourself a favor and hire a different company if you like your items and like to work with honest people. I certainly wish I did. Next submission is to the BBB.

• D

  Dayrene Martinez

  1.0

  Worst movers ever. I highly recommend you don't book them. They lost a few of my boxes and damaged 1/4 of my stuff. Not only that, they left behind a few of my items. They also did a bad job packing my stuff. They used MY BLANKETS to cover my mirror, keyboard piano, and computer monitor. The worst part is I called a few times to get my lost boxes and they did nothing about it. Every time I called about my lost my boxes, they would say " we will call you back at the end of the day".

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