Excel Moving & Storage Inc
Discovery, Raleigh, NC

Excel Moving & Storage Inc Reviews

4.4 stars based on 169 reviews

Featured Comments:

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  Tim Riecke

  2.0

  I was originally going to stay in The Greensboro area after we sold our home. We paid Excel Moving to pack, store and deliver our belongings. They gave us a fair price $12,000. However the house we were going to purchase in Greensboro fell through and we ended up moving to Tampa Florida. When I called to find out how much extra I would have to pay to deliver to Florida instead of Greensboro, Excel Moving said they would have to charge me for an entire additional move at more than the cost of the original move! I explained that I had already paid for labor, packing, storage, and delivery into the house. The only additional charge I should have to pay was the difference to transport to Tampa instead of Greensboro. I was basically told too bad, you will have to pay for an entirely new move and an additional $13,000. The move ended up costing me double the original estimate. There was no justification for this. The only additional cost should have been for additional shipping cost to account for the mileage. In my opinion I was greatly taken advantage of. Had I known this was going to happen, I would have sold everything and bought new in Tampa. Our furniture was not valued at anywhere near the $26,000 it cost to move. Very dissatisfied with Excel. The estimator, move coordinator, packers, drivers, and unloaders were excellent, but that was more than outweighed by the additional charges and in my opinion price gouging. The only reason I give any stars was due to the employees I dealt with. Of course it is more expensive, but only in Mileage. $1200/600 miles is 20 dollars per mile which is no where near what it cost for a dedicated truck. You should not have charged me for an entirely new move at double the price. Of course I signed the agreement. I had no choice. I had to get my belongings out of storage or you would have charged me $1000 per month until I could somehow get them from you.

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  Response from the owner

  Tim first we are glad we could provide an Excellent move for you. As you stated we priced a pack, local move to storage, storage, and a local move out of storage. We did not charge you for a local move out of storage. We sent you a new estimate for the interstate move which you signed and agreed to. Moving 600 miles to FL is significantly more involved and expensive than moving items locally.

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  JoAnn Jenkins

  5.0

  I had the best experience with Excel, and this was my second move with them! The crew, Francisco, Miguel, Thurston and Dave were the utmost professionals and were amazingly efficient! They were also just the nicest people to spend the day with during one of the biggest stressors in life. I am enormously grateful !

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  Response from the owner

  Thanks for the great review JoAnn. We are lucky to have some of the best crews in the business. Glad our team was able to make this an amazing experience. We love our repeat customers. See you for move three!

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  Richard Stanford

  5.0

  The duo they sent to pack my place up were on time, friendly, and super efficient with their process. They did this while remaining respectful of my items and the apartment I was leaving. Hoping the second leg of my experience (unloading into my new apt) with Excel is just as great. Thanks Chris + Q.

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