Extra Space Storage
Dupont, New Castle, DE

Extra Space Storage Reviews

4.9 stars based on 343 reviews

Featured Comments:

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  Thelma Bernard

  5.0

  Extra space is the best. Very safe and clean. Austin is great. His customer service is phenomenal. Very professional caring guy, takes time to answer all your questions. Couldn't asked for a better place to keep my furniture until my house was built. I have no problem giving 5 stars. Keep up the great and awesome work Austin.

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  Response from the owner

  Hello, Thelma, Thanks you for your positive feedback about your experience with Austin. Our New Castle, Delaware team is proud to serve you and your storage needs. Please let us know if you need anything please call us at 888-storage.

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  Naomi Hall

  4.0

  I only had this storage for several months this year but the facilities are clean and when I started the rental, the guy was nice and answered all my questions. The only thing I wish they didn’t do was increase my rent after a few months of renting. It was difficult for me as it was with the rent in the first place, so the increase only forced me to have to move my stuff out. I also rent at the Claymont DE location, so I had to squeeze my stuff there to save money because both places went up on rent and I couldn’t afford to keep two storage places. When I move to a bigger place I will be able to eventually move my stuff out of storage for good. It’s too expensive to rent at any storage facility. Overall, it’s just a secured way to keep my possessions somewhere else other than my place to avoid crowding my place.

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  Response from the owner

  Thanks for taking the time to leave your feedback, Naomi. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions!

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  Michael Purcell

  5.0

  Excellent service & inviting staff. I completed my contract signing via the Extra Space website and within one hour of submitting payment and completing contract signing I was able to head over to my new unit and as described, my new unit had an inspection tag attached, and inside was the Extra Space Cylinder lock. I dropped off a couple of boxes, locked up my unit and was in and out in less than 10 minutes. Would certainly recommend to anyone!!

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  Response from the owner

  Thank you for your 5-star review, Michael. We are happy you had a great experience with our New Castle location. Please let us know if you need any assistance or have any questions.

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