Extra Space Storage
220, Pleasant Grove, UT

Extra Space Storage Reviews

4.8 stars based on 464 reviews

Featured Comments:

• C

  Colter Wilson

  1.0

  I've gotten a poor customer experience unfortunately. When I signed up, the larger unit I wanted was not available. So they gave me two smaller units. Fast forward a year, and I only needed one unit. I talked to the rep at the front office to see if I could close out the empty unit and reduce my bill, which seemed like it should be easy enough. However, I was informed that wouldn't be possible due to limitations of their system and I would have to move all my belongings to another unit in the building. I later contacted their support directly for a second opinion. A customer service rep said they were escalating my concern and I'd get a call. No call came. I contacted support again and they said there was no evidence my case had been escalated. I then had to contact again to get in contact with a supervisor. The supervisor informed me that there is no workaround for my situation. So I am forced to move an apartment's-worth of belongings from one unit to another due to a system issue. This is a lot of work to put on the customer and it's not a good experience. I'll be ending my business with Extra Space as soon as I am able.

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  Response from the owner

  Colter, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Don’t hesitate to reach out if you need anything at 888-STORAGE.

• J

  Jeff Vincent

  2.0

  This review is mixed. The facility we used is fairly new, is conveniently located and accessible and served our needs. We've rented for around 3 years. I have zero complaints about the facility itself. They regularly checked the units and a few times let us know in a timely manner that we didn't lock it properly so we were able to return and fix the lock. What I'm extremely cranky about (and the reason we discontinued our rental) is the crazy price increase. It feels wrong, though likely not illegal AFAIK, to raise rates over the course of our rental, but our contract initially cost us around $110/mo and was going up a bit each year and was up to $129.00/mo as of last month. We got a notice last week that the rate was jumping to nearly $210.00/mo. As a longer-term customer, I felt shafted (sort of like when my Comcast/Xfinity contract ran out) and while I could have paid had I needed to keep it, I was luckily in a position to be able to discontinue it. My guess is that many are not and would either have to eat the cost or go through the hassle of finding a cheaper place. I haven't researched what they charge for new customers, but I would not recommend long-term use given the potential price gouging you'd likely experience.

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  Response from the owner

  Hello, Jeff. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Our customers start with a deeply discounted rate. From time to time, rates are reviewed to keep up with market conditions and the rising costs associated with providing clean, secure facilities. However, providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. We are sorry to hear that your experience was negative. Please call us at 888-storage if you'd like to discuss your experience in more detail.

• E

  Ellen

  5.0

  I rented space here for a few years. It was always clean, I always felt safe, and I have been there at different times, morning till late at night. The office staff were always friendly and helpful. I know this sounds like they’re paying me to say this, but unfortunately they are not. The only negative might be that it’s a little pricey, but well worth it for the convenience, safety, and help when I needed it.

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  Response from the owner

  Ellen, thank you for taking the time to leave us your review! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Here at Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We will be sure to review your feedback internally. As always, give us a call at 888-storage if you need anything!

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