Extra Space Storage
Finderne, Bridgewater Township, NJ

Extra Space Storage Reviews

4.9 stars based on 439 reviews

Featured Comments:

• k

  kim c

  1.0

  Update: Do not rent a storage unit here unless you want to deal with price increases every 4 month and be burdened by getting a U-haul to move your belongings out. This location is avaricious and violating the contract of not notifying customers 30 days in advance of a rental increase. We found out 6 days before the unit is due, by an email reminder to pay the rent. Which showed an increase of $81.00! This is a huge amount to not inform us about. This property has our mailing address, email, and phone number. There is no excuse for why the employees were irresponsible to inform us of the price increase in a timely manner. To be sneaky by not informing us of the increase hoping we are in desperate need of a unit and will pay any price is unethical. Multiple customers are complaining that Extra Space lure people in with low rates advertised on online and after 4 months it's a huge increase. Do not allow yourself to be fooled by this dirty practice. It's better to stay away and rent from an honest company that charges fair rates. We're not sticking around to see in 4 months the rental increase now being $100. Obviously it's going to be higher than the current increase of $81.00. FYI, in the state of NJ it's illegal to not give notice when raising prices on storage units. Employees have to make every attempt until the customer is aware.This property knew we were blindsided with this increase and didn't care. Keep this unprofessional behavior up, someone will take legal action against this Extra Space location.

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  Response from the owner

  Kim, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Feel free to call us at 888-storage if you would like to discuss this with us in more detail.

• L

  Lily Pereira

  5.0

  I have two units at this facility, with the second one not being planned. Aislin made great recommendations and gave us as many options as possible when our first unit filled up quicker than expected. Her insight was right on point as we were able to fit the remaining of our belongings in to a smaller unit, thus saving us money. During a very stressful period it was nice to deal with someone who was pleasant and showed genuine care towards her clients. Would 100% recommend her to family and friends

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  Response from the owner

  Hi Lily, thank you for your review. We're glad Aislin made great recommendations and gave you as many options as possible when your first unit filled up quicker than expected, her insight was right on point, and was pleasant. We appreciate you recommending us to your friends and family. Don't hesitate to reach out to us at 888-STORAGE if you need anything!

• S

  Summer Cutler

  5.0

  We closed out our unit today, as we are now fully moved into our house. We rented a space from there for several months. The property is always clean, the staff is always friendly, and the price compared to other places is great. I never got the name of the 2 employees who helped me today, they were phenomenal! I highly recommend choosing this business.

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  Response from the owner

  Hi Summer, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!

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