first call relocations
Kitley, Indianapolis, IN

first call relocations Reviews

2.5 stars based on 39 reviews

Featured Comments:

• A

  Ashley Fox

  1.0

  I hired First Call Relocation Company to move all of my belongings including my car and motorcycle from Los Angeles, California to Buffalo, New York. Upon arrival to my home in Buffalo, New York, both my car and motorcycle were damaged along with a majority of my large furniture. All of my furniture was purchased brand new in April, 2018 and was damaged during the move in July 2018. When my car was delivered it had 2 dents and paint scrapes on my hood. My motorcycle had countless areas of damage including broken mirrors, dented fender, scraped and dented fuel tank and more. Our furniture was dented, smashed, cracked, chipped and unsalvageable. 2 days prior to receiving our shipment, we were informed by a semi-truck driver who was driving our shipment from New Jersey to Buffalo, that the semi-truck had been involved in an accident. We have immediately contacted First Call Relocation and filled out an extensive claim form. First Call informed us that it can take up to 120 business days for the claim to be reviewed. The 120 day mark was January 9th, 2019 and we have since then contacted the company asking for an update on our claim. We have not received anything. Between the receipts of all of our brand new and purchased furniture, our car and motorcycle we are totaling roughly 10,000 in damages. We have photos and receipts of our furniture as well as photos of our car and motorcycle before the move. We were originally quoted $6,600 total to move our belongings and vehicles. The day of the move, we were told it would be an additional $2,400 after our belongings were already packed into the truck. This company advertises that they are apart of the Better Business Bureau on their website, however, if you go to BBB they are not listed. There are many similar complaints on this company and after doing some research, they also go by another name as well.

• K

  Kristyn Ryals

  1.0

  Do not hire this horrible company. They are a scam company that uses a lot of fake reviews. We lost thousands of dollars and belongings through first call and I hope to save you from doing the same thing. There are numerous hidden fees and charges. Expect to spend a lot more than quoted, even if they "lock you into a price". They subcontract all their pick ups and deliveries so the people you meet will conveniently have no idea what your talking about as far as agreements with first call. Communication with first call will disappear after they get your deposit. Our furniture took 46 days to arrive. We were quoted 5-10 days. Many things were broken or missing when it arrived and we were told we had to pay more to get the furniture from the truck to the house ( about 30 feet). Anything missing or stollen will not be reimbursed because of the language in the contract (.60 cents / pound of item, but nothing is weighed. ) I sincerely hope this company doesn't get the chance to take advantage of your family too. I'm honestly surprised our stuff showed up at all.

• K

  Kajal Mondal

  5.0

  First call relocations was really helpful every step of the way of my last move. I really enjoyed speaking to their customer service manager. He asked a lot of questions to come up with an adequate quote. The crew came over to my house on time and they were very well equipped. They were very fast at their job. All my things were properly packed and loaded. The delivery was made a week later and all our belongings traveled quite well. It really was a perfect move and I only have these guys to thank for it..

More reviews (2)