Fox Hollow Movers LLC
Hiawatha, Syracuse, NY

Fox Hollow Movers LLC Reviews

3 stars based on 42 reviews

Featured Comments:

• M

  Michelle Merlihan

  1.0

  WARNING ⚠️ Do NOT hire these guys! THEY WILL STEAL FROM YOU. They stole my sons brand new Nintendo switch, my airpod Pros, and prescription medications. I realized this nearly immediately after they left. They were not responsible for packing any boxes. And these items were sitting on the counter charging in the kitchen. The medications were in the cabinet above the devices. I immediately called the office and attempted to cancel the move as I was terrified that they would steal more from me. But they said that it wasn’t possible and that they would deliver the truck to a storage facility in the state I was moving to. If you read more reviews, you will see that theft (specifically electronics) is a pattern and their employees have sticky fingers. This isn’t a moving company, this is a black market selling operation.

• E

  Eduardo Gigante

  2.0

  I don't have a problem with the moving company (Northwestern) contracted to do the work. They did a fantastic and professional job. My issue is that once Fox Hollow charged my credit card they could not properly communicate with me regarding scheduling of service. I called several times and was met with confusion and no helpful information. Eventually, the truck driver called the day of pick-up, not the day before as was guaranteed by Fox Hollow. After pick up, I was never once contacted by Fox Hollow. A week later they once again failed to provide 1 day notice of scheduled drop off. Instead, the driver called the morning of and gave me an estimated drop off in 3 hours. I'm unhappy with the quality of the service provided. However, the move was successful overall, though I'm not sure how much credit can be paid to Fox Hollow for that.

• C

  Christopher M

  1.0

  The incompetence started almost immediately. The in-home estimate was a joke. Ryan didn’t look in any closets, dressers, cabinets or drawers. We had boxes packed and he did not question the contents. The boxes could have been empty, or filled with lead for all they knew. He told me that he was going to send the estimate (based on his estimated weight) by the end of the day. Needless to say that didn’t happen. It took me three phone calls and three days to finally receive the estimate. Every step of the process was more frustrating and time consuming then the last. The office staff, especially Danielle, was super unprofessional, ignorant and RUDE! After they picked up my belongings they told me that they didn’t have a driver to drive the load and had no idea when I would be receiving my things. They also told me the estimated weight was low and the cost went up a few hundred dollars. The latest date that was agreed upon according to the non-binding contract was the twelfth of January That date came and went without any answers to when it would arrive. I went almost a month with only what would fit in my car. Anytime I reached out to Fox Hollow movers I was greeted with attitude, empty promises and no satisfaction. Even the responses via emails were rude and written in all capital letters. Overall, I gave them one star because zero stars is not an option. They had accepted the job without having the means or intentions to complete what they promised. It cost way more and took way longer than what they quoted me. Every issue I had could have been prevented or resolved quickly had they been more honest, organized and professional. I would be more forgiving if it wasn’t for Danielle and the rest of the office staff that had no compassion, tack, sense of urgency, or resolution. They acted as if they were paying me! Moving 1200 miles away is stressful enough so I payed thousands of dollars for them to help make this transition easier, however they did the opposite. I wouldn’t recommend this company to anyone!! To Others planning to move...BEWARE!

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