Frisbie Moving & Storage Company - Ann Arbor
Jackson, Ann Arbor, MI

Frisbie Moving & Storage Company - Ann Arbor Reviews

3.7 stars based on 15 reviews

Featured Comments:

• J

  Jessica Silver

  1.0

  We used Frisbie for a move from Michigan to Maryland and had a bad experience from beginning to end - I would not recommend them to anyone. We signed a contract with Steve for a full pack but he submitted the paperwork for a partial pack, so only one person showed up to pack a 4 bedroom house. The packer contacted his boss who contacted Steve to send another person out, but he was a couple hours late to start and all the packing did not get done the first day. The day of loading our hardwood floors were scratched from furniture being dragged and the newly painted walls were scuffed all along the stairwell. I brought this to the attention of the supervisor and he said he didn't know who was responsible for the scratched floors and was unapologetic. On arrival several pieces of our furniture were damaged (some badly) and we had to file 11 claims. Everything is going in storage so I have no idea what state our breakables or framed items are in. The crew definitely did not take extra care in padding, wrapping, or loading any of our items. Lastly, our mattresses and box springs were not wrapped because the packers didn't have the correct size mattress bags. We were assured they would be wrapped but they were not, and were loose when delivered. This is our first time using professional movers and it was a stressful and unpleasant experience. I spoke with customer service for United and they said they were unable to refund any of our money and to pursue it as claims. Buyer beware!

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  Response from the owner

  Jessica, we would like to apologize for the difficulties you have experienced with your move. We know our customers value their goods and we make every effort to deliver safely and on time. Senior management is aware and has taken steps to resolve some of your concerns. We are currently waiting for you to initiate the claims process by submitting a written claim. If you need any assistance on how to start the claims process or have questions, Tim See of Frisbie Moving, would be available. He can be reached at 1-866-881-3801.

• S

  Samuel Williamson

  5.0

  I highly recommend Frisbie Moving. We had a 7,000 square foot house, so it was a big job. The job was complicated by a grand piano, grand-father clock, appliances, exercise equipment, pool table, and a woodworking shop. And our move date was delayed multiple times. Steve (our contact) was great. He visited us several times to help us prepare, he let us use some of their “used” boxes, and he stayed in touch with us throughout the process. Steve was completely professional, and he made the move much less painful than we expected. I cannot recommend him highly enough! And to top it all off, the entire move came in about 8% LESS than what he quoted. What a delightful surprise to the job! I recommend Frisbie Moving and Steve with full enthusiasm and confidence. (They really were great!)

• K

  Kate Boynton

  5.0

  Frisbie movers helped us twice, moving out of our home and moving back in after it was rebuilt after the tornado. They supplied us with boxes and portable wardrobes to prepare for the move. The movers were professional, hard working, and courteous. They arrived promptly and were careful with our belongings. I was most amazed when they disassembled a bunk bed, moved it, and reassembled it in my son's new bedroom! They also stored some of our belongings while we were in transition and delivered them when we were ready to receive them. I was most pleased when working with Frisbie's manager. He was very flexible in helping us find a date to move. I will certainly be using their services again should we move in the future.

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