Genoe's Heavy Duty Towing & Recovery LLC
2792, Pine Knot, KY

Genoe's Heavy Duty Towing & Recovery LLC Reviews

4.1 stars based on 36 reviews

Featured Comments:

• J

  Jessica Hamblen

  1.0

  I would give ZERO stars if that was an option. We were in desperate need of a tow and Kelly thought it was appropriate to charge $1,500 for an hour worth of work. I hope Kelly can sleep at night knowing he's ripping off hard working people. DEFINITION OF HIGHWAY ROBBERY!

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  Response from the owner

  If only you’d tell the truth. I had 5 hours in the job including travel time with a heavy wrecker. You should be mad at your driver for driving down a narrow one lane road that’s not for semi truck with trailer. He was stuck on a steep hill out in the middle of nowhere. Your company East trucking LLC out of Dallas Texas should train your drivers better. I worked hard to get him out of his mess and you think I should only get paid for 1 hour when I got five in it. No thanks. here’s a video from your boss thats says I was on scene for 2 hours and I had to drive 50 miles each way plus wait to get paid. https://vm.tiktok.com/TTPd2hEkhf/

• G

  Gerald Parlin

  5.0

  I called these guys at midnight needing a heavy wrecker after blowing the rear-end in our medium duty tow truck just passing thru Kentucky. Kelly the owner came out with in 30 min to get the job done hauling me all the way back to sunbright tennessee. He has the trucks to get any job done and charged me a decent rate. I can honestly say Kelly is a stand up guy and goes above and beyond in the towing profession to accommodate you. This company is a company you can count on to travel to you no matter how far the distance is to take care of your needs and get it done right. I would deffanatly reccomend them for any towing from light duty to heavy duty towing. Glad I got to meet you Kelly even if it was due to mechanical failure.

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  Response from the owner

  It was a pleasure. glad I got to meet you all. Thank you for letting our company provide you a service and thank you for the feedback I appreciate it. KG

• S

  Stacy Tucker

  5.0

  Very fast and efficient service! New equipment and clean, professional appearance. Provided me with a bottle of water and air conditioning for me and my kids to be out of the heat while hooking up my car. He had an extended cab truck that provided enough room for our entire family of 5!! Arrived within 20 minutes of call after waiting HOURS for another tow company. He handled billing our insurance, and offered a discount! You very much get what you pay for! Highly recommend and will definitely REQUEST their services when needed again!!

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