Glass City Movers
Tremainsville, Toledo, OH

Glass City Movers Reviews

4.3 stars based on 190 reviews

Featured Comments:

• L

  Lori Kallenberg

  5.0

  Nicole. This is Lori Kallenberg. I just cannot say enough about y'all. From working with you to set up the move - you made everything so smooth and made me feel comfortable. The guys - Juan, Trey, and John, they arrived at 2:15 pm Sunday afternoon and worked like beasts, finishing at 10:15 pm. The care they took in packing my precious china, antique glassware and pottery, the pictures, antique furniture, and most especially, my mom's grandfather clock. I was so impressed. They were so friendly and easy to work with. Thank you for everything. I look forward to working with you again when my belongings are moved from storage to my forever home in PA.

• M

  Monique Ray

  1.0

  I reluctantly used this moving company after reading a few reviews that were not favorable. I wish I had followed my instincts and used another service. However, after a few phone calls with Nicole I decided to go forward. She was attentive and returned my phone calls, etc. If my first few calls and experience with Nicole was not favorable I would have rated Glass City Movers 0. I selected a date to schedule the move. Come to find out the date was a window and of course the actual date I requested was not the first date of the window but the last date. So if you decide to use them please know if given a window of (example 10/28 - 10/30, you better error on the later date which is what happened to me) The movers who showed up to move my things and to help pack some of the bigger items, were late. There were only two guys. The main driver/mover complained the entire time. They were extremely slow and it was a frustrating process. I was told upon pick up and storage of my items (moving out of state) I was required to provide a Cashier's check for a portion. I had given a deposit previously to book the appointment but was allowed to pay the deposit with a credit card. Not sure why a Cashiers check was required but I paid it (this will be important later) I was able to find a residence earlier than I initially planned for. My things were going to be stored until March. I called to schedule my things to be delivered on 11/27 (again I had to deal with a window for scheduling but in this instance it did work out) However a few days prior I called the office to get an accurate total for what was due when my things were to be delivered. I was told the drivers will have your total. Why would you wait to give someone the total and what if the amount is wrong? Well of course the total was wrong when they showed up and by $1500, which was the Cashier's Check I paid when they picked up my things. So not sure why there was no record of this. If I couldn't come up with proof, they drivers were going to leave without giving me my things. After many frantic phone calls and stressful filled 45 minutes, it was resolved. Now I will say the guys who delivered my things were helpful and assembled my things and helped place furniture where I needed them to. However, when they were finished there were things that were not on the truck. They noted that my sofa cushions were missing. And after they left and I began going through things I was missing other things. I called the office to follow up and was told to fill out a complaint on the website. The website was incomplete in helping to resolve the issues. Also, I received another customers box. So if the box count was off, that would make sense why I'm missing some things. I tried to help identify the contents of the persons stuff I have and no one has gotten back to me regarding that. So if you have taken the time to read this very long review....if you don't want your things missing and want the best in service with you already stressful move, I would suggest you do not use Glass City Movers in Toledo Ohio. I've moved out of state on a few occasions and those movers utilized a process of labeling with numbers/stickers on your boxes/furniture. That should have been a red flag and I will know in the future to inquire about the labeling process to avoid things missing and not being able to help identify.

• J

  Jason Thomas

  5.0

  We called multiple companies locally in Toledo and after talking with John in the office we decided to go with Glass City Movers. The crew arrived at 9am and loaded up both trucks by 1pm. When they arrived at the new home the crew covered the floors and the door jams before moving anything off the truck. (We appreciated that). The unload went smooth and the trucks were empty by 5pm. The guys went above and beyond for us moving pieces on 3 different floors in the house. The move was flawless..I would highly recommend this company.

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