Movers

GoBus
Stone, Kilgore, TX

3.6
(29)Check map
  • Phone:
  • +1 800-590-3371
  • Website:
  • http://www.gobustransit.com/
  • Address:
  • 3800 Stone Rd, Kilgore, TX 75662
  • Hours:
  • Friday6:30AM–5:30PM
  • CLOSED
  • Reviews
  • Map

Services

    GoBus Reviews

    3.6 stars based on 29 reviews

    Featured Comments:

    • S

      Scott Folks

      1.0

      I make a reservation. At no time did I ask what time I would be picked up they volunteered it, and told me 7am, that was a week ago. Then 24 hrs. before my pickup day someone from Gobus called me, I didn't call them, again I never asked what time they told me I would be picked up first at 7am to be ready. I live in a very quiet seniors only complex and don't want some Gobus driver out front blowing the horn for me waking all my neighbors up at 7am so I stood outside in 32-degree weather from 6:50 am to 7:15 am no Gobus. Zero planning zero internal communication. Drivers do whatever they want ride in circles instead of picking up and dropping in a logical. had multiple bad experiences riding it in Tyler now Carthage the same.


      Response from the owner

      We are very sorry to hear about these scheduling issues, a manager will be in touch to see what we can do to resolve this in the future.

    • M

      Mary Williams

      5.0

      It's easy to schedule a ride I don't ride but my brother does. I call for him pick up on time.

    • G

      Grant Thomasson

      1.0

      How do I give less than 1-star? Where should I start? They can't answer the phone. You're on hold for 15-20 minutes, then if you're lucky a recording will pick up and tell you to leave a number. If you're unlucky, a human picks up, supposedly transfers you to the person you are looking for where you wait on hold for another 10-15 minutes and just get disconnected. As for their services - you would be better off crawling on your hands and knees through broken glass to your appointment. They can't/don't/won't pick up at the appropriate time. Twice my father-in-law waited until at least 11:50am before he called us for a last minute ride (for a 12pm chair time) to a dialysis center. The first time they called him at 11:55 to ask where he was and counted him as a no-show. The second time he called us at 12pm for a short-notice ride to his 12pm appointment. I get him to the dialysis center at 12:20 and that is the first time we had heard from them for that pick-up. When called on it, they try telling us the drivers were there on time both times - like we're going to miss a giant 22 passenger bus in our front yard. NOT A GOOD COMPANY TO DEAL WITH AT ALL.

    More reviews (7)

    Map & DirectionsDirections

    Current Hours
    CLOSED
    • Friday :6:30AM–5:30PM
    • Saturday :Closed
    • Sunday :Closed
    • Monday :6:30AM–5:30PM
    • Tuesday :6:30AM–5:30PM
    • Wednesday :6:30AM–5:30PM
    • Thursday :6:30AM–5:30PM

    Nearby Moving Companies in Kilgore

    FAQs

    • 1. What Is the Contact Information of GoBus?

      You may contact them by calling this phone number +1 800-590-3371. Or you can go to their website to find email contact details.
    • 2. What Are People Saying About GoBus?

      See one of the featured comments on this moving firm below.
      "I make a reservation. At no time did I ask what time I would be picked up they volunteered it, and told me 7am, that was a week ago. Then 24 hrs. before my pickup day someone from Gobus called me, I didn't call them, again I never asked what time they told me I would be picked up first at 7am to be ready. I live in a very quiet seniors only complex and don't want some Gobus driver out front blowing the horn for me waking all my neighbors up at 7am so I stood outside in 32-degree weather from 6:50 am to 7:15 am no Gobus. Zero planning zero internal communication. Drivers do whatever they want ride in circles instead of picking up and dropping in a logical. had multiple bad experiences riding it in Tyler now Carthage the same."
    • 3. Where Is GoBus?

      GoBus is at 3800 Stone Rd, Kilgore, TX 75662. Just use the map above to locate the quickest route. If you want to relocate downtown, you may find the best local moving services right here.
    • 4. What Is the Opening and Closing Time For GoBus?

      The operating hours of GoBus are mentioned below:
      "
      • Friday: 6:30AM–5:30PM
      • Monday: 6:30AM–5:30PM
      • Tuesday: 6:30AM–5:30PM
      • Wednesday: 6:30AM–5:30PM
      • Thursday: 6:30AM–5:30PM
      • Saturday: Closed
      • Sunday: Closed
      "
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