GoBus
Stone, Kilgore, TX

GoBus Reviews

3.6 stars based on 29 reviews

Featured Comments:

• S

  Scott Folks

  1.0

  I make a reservation. At no time did I ask what time I would be picked up they volunteered it, and told me 7am, that was a week ago. Then 24 hrs. before my pickup day someone from Gobus called me, I didn't call them, again I never asked what time they told me I would be picked up first at 7am to be ready. I live in a very quiet seniors only complex and don't want some Gobus driver out front blowing the horn for me waking all my neighbors up at 7am so I stood outside in 32-degree weather from 6:50 am to 7:15 am no Gobus. Zero planning zero internal communication. Drivers do whatever they want ride in circles instead of picking up and dropping in a logical. had multiple bad experiences riding it in Tyler now Carthage the same.

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  Response from the owner

  We are very sorry to hear about these scheduling issues, a manager will be in touch to see what we can do to resolve this in the future.

• M

  Mary Williams

  5.0

  It's easy to schedule a ride I don't ride but my brother does. I call for him pick up on time.

• G

  Grant Thomasson

  1.0

  How do I give less than 1-star? Where should I start? They can't answer the phone. You're on hold for 15-20 minutes, then if you're lucky a recording will pick up and tell you to leave a number. If you're unlucky, a human picks up, supposedly transfers you to the person you are looking for where you wait on hold for another 10-15 minutes and just get disconnected. As for their services - you would be better off crawling on your hands and knees through broken glass to your appointment. They can't/don't/won't pick up at the appropriate time. Twice my father-in-law waited until at least 11:50am before he called us for a last minute ride (for a 12pm chair time) to a dialysis center. The first time they called him at 11:55 to ask where he was and counted him as a no-show. The second time he called us at 12pm for a short-notice ride to his 12pm appointment. I get him to the dialysis center at 12:20 and that is the first time we had heard from them for that pick-up. When called on it, they try telling us the drivers were there on time both times - like we're going to miss a giant 22 passenger bus in our front yard. NOT A GOOD COMPANY TO DEAL WITH AT ALL.

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