Great Plains Moving and Storage
Geneva, Denver, CO

Great Plains Moving and Storage Reviews

2.7 stars based on 66 reviews

Featured Comments:

• S

  Stephanie Curtin

  1.0

  We received an estimate from 3 moving companies for our move from Aurora, CO to Dothan, AL. We decided to with Great Plains based on what seemed a fair estimate and the explanation received from our estimator. Packing and loading were set up for our preferred dates with no problem and our move coordinator Liz Bussell was initially very communicative and answered any of our questions. On the day of our partial pack, the estimate was off on quantity by about 1100 dollars - we paid the difference on that day and the rest of our 50% of our estimate. Loading day went smoothly. On the day of our initial estimate, the estimator asked for how long we needed our items to be in storage, we replied that we didn't know as we were having a new construction house built and were due to close end of December/early January. As we were being packed out on 9/24 he recommended 1/24 for estimate purposes and told us that the amount would be pro-rated if we requested a release from storage sooner. Our home closed on 12/30/21. When we knew that's what it was looking like, we emailed Liz Bussell and asked how much notice they required for release of storage. She said three weeks would be helpful to find time to find a driver. We signed the paperwork she sent (which was the same form as our initial estimate) to initiate release of storage on 12/5. I had to follow up several times to see if she even received the return signatures as I had not heard from her. And I would always get a "didn't I call you?" No, you didn't call nor did you email me back. Then on approximately 12/20/21 I reached out again and she sent me an email with our remaining balance to pay and told me the name of our driver. The amount had changed to a higher amount and she attempted to explain it was because we changed the contract by requesting our goods sooner. We were in shock that this was never explained to us and reminded her several times that it was her estimator that selected the date of 1/24. If we knew the rates would be higher for requesting sooner, we would have put an earlier date. We paid the balance after a week of back and forth and a call to customer service in order to have our household goods delivered on time. Driver (with Allied Van lines) was great and professional as well as the moving crew on the Alabama end of our move. There is an audit done after every move and we are submitting a complaint to the Better Business Bureau. Highly recommend not using Great Plains Moving and Storage due to their misinformation, poor communication, and unprofessionalism.

• J

  Jon Beck

  1.0

  They were delivering a bed and desk from Crate and Barrel. Claimed the steps to the bedroom did not look safe so they couldn’t go up them with the headboard. They wasted time just looking at the steps and in the back of their truck. Then when the pulled the desk out claimed their 30 minute window to deliver was up and they couldn’t do any more. Left. Just a lazy crew that didn’t want to do any work to begin with. Most unprofessional delivery company yet!

• E

  Elizabeth Abbott

  5.0

  My Great Plains move was smooth from start to finish. The estimate from Jared was accurate and the coordinators could not have been more friendly. The packers itemized everything and were very careful with my furniture and items, including an antique and one large painting. The guys on the moving crew were great -- on-time, polite, and super hardworking. Marty and Monday from the team were the absolute best and I can't thank them enough! Everything arrived on time and in good condition. I know moving can be stressful for some families, but I had a great experience and would absolutely use Great Plains again!

More reviews (2)