Hart to Hart Moving Co
O, Fort Smith, AR

Hart to Hart Moving Co Reviews

2.8 stars based on 20 reviews

Featured Comments:

• L

  Link Childers

  1.0

  After promising to show up between noon and 3, Hart to Hart simply abandoned my mother by not showing up, calling her, answering her calls, or calling her back. She is an 80-year-old grieving widow who was desperate because she got stood up by Anytime Movers of Ft Smith. I then called them myself to schedule the move and never heard from them, even after following up. If you want yourself and your loved ones to be treated like dirt in a time of need, Hart to Hart Moving is for you.

• J

  Joseph Rechner

  1.0

  I did not appreciate my experience with Hart to Hart on November 27, 2020 . I'd had to organize a GoFundMe for my move, so I was on a very tight budget where I had zero room for surprise expenses. I contacted them a month in advance detailing what I had to move (a bedroom, an entertainment room, kitchen, and a few other odds and ends), and Earl was brief but amicable telling me it would be 85$ an hour. I was surprised at the cost having had movers out of Fayetteville in the past move me from one side of Fort Smith to the other side under emergency conditions on 400$, but I was trying to save costs and go local, so I had them pen me in. I'd mentioned my cat as the last time I had movers help me one of the movers was allergic, and I wanted to avoid that difficulty again. I expected the move to take two to three hours as I genuinely only had three rooms worth of belongings, so I budgeted 300$. Moving day came and I'd had everything in boxes ready to go in the front room, save some furniture and a few boxes upstairs. Earl was late, but called ahead to let me know. The truck billowed with white smoke. They began taking things out, and after a short bit it became known that sure enough the single mover Earl brought along was allergic to cats and was relatively incapacitated. I left a few things behind as my cat spent a lot of time on those pieces of furniture, and had to drop by to get them the following day. After an hour and a half the van was loaded, and we were headed over to the new place. The new place was on the 2nd floor; I had a bad feeling this was going into the third hour. Once we got there they unloaded everything, however the one allergic to cats was not able to help much. At times they mocked how clients would box their own stuff, referring to how I boxed up items to take advantage of their hand carts. In the end they took 4hrs; over budget on its own. They informed me of other charges that were never discussed previously. I'd just presumed they were folded into the hourly charge. The total came to 455$, far above the 300$ I'd had available. He said 85$/hr and a 35$ additional charge (which totals 375$, not 455$ mind you). Not knowing what to do Earl offered to accept the 300$ for now, and collect the rest later. I didn't have another choice in the matter. A few weeks later a rep from Hart to Hart called about collecting the rest, and I tried to explain to her my concerns, however she would cut me off with a rebuttal. She said if I knew I only had 300$ that after 3hrs I should have told them to stop. Three hours in the van was still half full of my belongings; how in the world does that even begin to make sense? She constantly brought up her own situation, and how she got in trouble regarding my move. She kept talking about how she was trying to help me, because the owner would prosecute for theft of service. I asked if I could speak to the owner, but was denied. I agreed to have her come over later that evening to collect the rest, and she joked about 'not having to fill out all of that paperwork.' I wholeheartedly do not recommend Hart to Hart as while they certainly got the job done it was not a pleasant experience. I feel taken advantage of despite taking every measure to have the move be as quick and economical as possible. I discussed my belongings and concerns in advance, and the cost was only ever mentioned to me as 85$/hr. I warned of cat allergy issues, and wound up having a mover relatively incapacitated. I had most everything ready and waiting in the front room at the front door ready to load in to the van that was literally parked right outside my front door, and still that portion took far longer than imagined. How I packed everything was openly mocked. I was forthright with Hart to Hart from the beginning. In return while they weren't dishonest they certainly weren't transparent about their pricing, and their rep was more concerned with her own situation than hearing mine. I will never look to their company for services again.

• T

  Tarolyn Granthum

  1.0

  The worse moving experience I've ever had. Took them 8 hours to move 1 king size bed room set, dining room set, several boxes of clothes and some outdoor equipment with 3 movers at $115 an hour to my storage unit. Complained that my furniture was yo heavy for them. 2 of the 3 movers it was literally their first day on the job and the senior guy was teaching them while moving my things. Mind you the day before, 2 older gentlemen from a contracted service provided to me moved my entire house of things and assembled my furniture in 5 hours. I do not recommend anyone use them because rhey will take advantage of you, your time, and your $$$

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