Heck's Transfer and Moving
3rd, Cedar Rapids, IA

Heck's Transfer and Moving Reviews

3.3 stars based on 8 reviews

Featured Comments:

• M

  Miz Handley

  5.0

  I highly recommend Hecks. I had my father scheduled to move into assisted living on August 12, two days after the Derecho Storm that hit Cedar Rapids. I was able to get in touch with Becky, the owner of the business, through Facebook. Phone service was down, and Becky went above and beyond facilitating the move, including a personal visit to the assisted living residence. Communications were excellent, and I was kept advised of any changes. A week later, when the bedroom furniture had not yet been delivered by the store it was purchased from, I contacted Hecks again for assistance. Hecks was able to pick up his furniture and assemble it by the date needed, on short notice My sincere gratitude to the Heck's team for their 5 star customer service.

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  Response from the owner

  Hey Miz! Thank you for your kind words about our services at Heck's Transfer and Moving! We are so glad we were able to work everything out to get your father moved where he needed to go. We pride ourselves on being able to adapt and assist in ANY situation! Please call or text us anytime at 319-364-1107 if there is ever ANYTHING we can do for you or your family!

• C

  Connie Wigger

  1.0

  Communication was difficult with this company as one needed to keep calling in order to get a response. Then when they canceled our move, evidently because their movers quit, they also canceled one of the other services we had planned to buy from them. At least they did call and inform us of the cancellation which we appreciated even though it was rather short notice for a move.

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  Response from the owner

  Connie, sorry to see you gave us a one star rating. We really did want to service you. However, we can’t control the nationwide staff shortage problem. If we don’t have movers, there’s no way we can move you.

• K

  Kristin Delfs

  5.0

  05-07-2020: Today was the second time that I have hired Heck's. Because the first move was so successful, they are the ONLY movers I even considered for the job. From the first day that I contacted the company, they provided continual communication. I was never left questioning the status of availability or timeliness of the contract. Three employees arrived on time, and the lead person contacted me just prior to arrival to verify the location and access to the facility. We did a thorough walk-through of the spaces prior to any movement, and the on-site paperwork was explained in detail. Each item that was being moved was handled with great care and respect, with several items being wrapped for security. One table had a couple of loose wheels on the bottom. These were removed and placed in the drawer, then the drawer was sealed closed with plastic wrap so the wheels wouldn't be lost. I have several large pictures that are highly valuable, and these were also protected with wrap or blankets so they wouldn't be damaged. Each employee was courteous and pleasant, respecting my space and belongings. Many times they also offered helpful hints as to how an item could be cared for long term, since my items were moving from an office environment to a storage unit. Once the office was completely loaded onto the truck, the employees met me at the storage unit, and with the same care, unloaded each item, and placed them where I could easily access if needed. The final paperwork was again explained in detail. Fees were explained and agreed upon in the original contract. As with the first move, I am again very happy and pleased with the professionalism and attitude of the organization and its employees. I will gladly encourage everyone I know to use this company for their moving services, as they will not be disappointed. 5 STARS!

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  Response from the owner

  Thank you Kristin for your wonderful words and review. Please let us know if we can be of assistance to you and yours in the future. Let us know when you are ready to move from your storage unit! Sincerely, One Place - Organize Move Consign.

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