Home Movers LLC
Lavon, Garland, TX

Home Movers LLC Reviews

3.9 stars based on 361 reviews

Featured Comments:

• J

  Jackie Atwood

  1.0

  Movers were late. Provided a time frame and then showed up late. Initially it was fine because we still had more packing to do. Two movers were super friendly and worked quickly. I have no issues with the two men that did the actual work. I paid over $500 which included tip. We provided water and then bought the men lunch. The “boss” randomly showed up at one point which was off-putting but I guess he was just checking in. After they left, I started finding screws and bolts all over the place and have been systematically searching for where they belong so I can replace them. Then my partner came over. He went to hook up my tv and realized the tv stand was broken. He tried to see if he could fix it but the actual material was snapped so there’s no fixing it. I understand things happen but the part that rubbed me the wrong way was that it was clearly broken and positioned in a way that I would not initially see it. We only saw the damage once it was turned to face the correct way. The movers had to have seen the damage and should have been upfront about it. There are a couple other items that are dinged but overall nothing that is too big of a deal. I originally found this company via Thumbtack app. I sent a message to report the damage. It took several days to hear back. I was texted by the manager from his iPhone. I sent images of the damage. He said he would talk to the “damages department” and get back to me. I was even able to provide him a link and pictures and cost of the original item. He finally got back to me and said he would give me 50% of the items value. I declined and said I would take 75% which would allow me to replace the item. He declined and has since stopped responding. He has an iPhone with read receipts on so I know he is getting my messages. Seriously poor customer care and shoddy business practices. Super disappointed. Just going to have to chalk it up to a loss. Make sure you thoroughly check out companies and reviews before you agree to work with them. I also kept and took screen shots of all correspondence and can provide those as well.

• H

  H B

  2.0

  I understand that we had quite a bit of stuff but they did not pack it in a manner that was efficient to get the most stuff. I had debated about just getting a UHaul and doing it myself but was sold on the idea of not having to carry down a washer and dryer. We didn't even get half of the stuff in the 17" truck and it felt like they were moving pretty slowly. They left with 45 minutes to spare and we still had to pay the full price. Next time, we'll just get a UHaul.

• F

  Felecia Moore

  5.0

  I have use this company twice, both times they where on time, quick, and nothing was damage. I just referred them to my daughter today and I know they wont let me down. I Will always use them for my move.

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