Hutchcraft Van Service
College, Normal, IL

Hutchcraft Van Service Reviews

4.1 stars based on 19 reviews

Featured Comments:

• m

  marian wyatt

  5.0

  Hutchcraft is wonderful. Julie in the office never was upset with all of my questions. Justin, the driver was amazing. He labeled every item and was so careful with our things. Travis and Ryan, the crew were so helpful. I couldn't be happier with Hutchcraft Van Service!

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  Response from the owner

  Dear Mrs. Wyatt, This was so nice to read. As a company we are so glad you had such a wonderful experience. Julie and Justin always have such a helping heart when it comes to our customers. We are so glad you were pleased.

• G

  Gary Shultz

  5.0

  Hutchcraft Van Service did a fantastic move for us with perfect service from my initial call to schedule our move through the completion of their work. Orin Hutchcraft and his team were so very careful and conscientious of protecting our furniture and our home, accommodating our every need, extremely efficient with the best equipment, came in under the estimated cost, which itself was very reasonable, and just as important, everyone in the team was incredibly personable. In the future I will use no one other than Hutchcraft for any type of moves and I highly recommend them to everyone in need. They are the best!

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  Response from the owner

  Thank you Gary, We had a great time working with you as well. We did all the heavy lifting and you did your part with having everything clearly marked and pre planned so our team could come right in and start moving your special items to their new location. We would be very happy to provide you the same service again.

• R

  Robert H

  1.0

  I have had two moves so far in the Army. This second move has prompted me to never again put my valuables in the hands of strangers. I don't know what kind of person thinks that packing boxes upside down inside other boxes makes sense, nor what kind of person thinks that OPENED LIQUIDS should be wrapped in the same box and wrapping paper as ELECTRONICS. Those kinds of people work here though. I called Hutchcraft during business hours for accountability or some sort of explanation on this. The first two times I reached a voicemail. The third time I reached Cathy Hutchcraft, who told me she wasn't responsible for the move, and to leave a voicemail with someone who she promised would get back to me when she returned to her desk... which was a week ago now.

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  Response from the owner

  Dear Robert, We are sorry to hear this was your experience. Julie and Cathy both remember speaking with you and trying to assist you. Our team also reviewed this with the packing crew and according to the inventory some of the boxes that were already packed when we arrived were not clearly marked on the outside. We also make efforts to not allow liquids to be packed in the event that they could spill. We do try and keep things like this from happening but not everything we can control.

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