IMS Relocation
McDaniel, Carrollton, TX

IMS Relocation Reviews

4.2 stars based on 123 reviews

Featured Comments:

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  Nancy Major

  5.0

  Gabriel's team was AMAZING! On time, courteous, skilled, careful, nice, efficient. I could go on and on! We have never had a better experience moving than with IMS Relocation. They blew our minds!

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  Response from the owner

  Hi Nancy, Thank you for taking the time to share your experience. Hearing that your experience went well really makes our day.

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  patrick quarles

  1.0

  Really disappointed! We used IMS to store and then move our belongings between Dallas and Austin. They did a reasonable job on the move but we did have some minor damage of some of our belongings. That's where the disappointment began. The company has been completely unresponsive in dealing with our very modest claim. Our move was completed in November of last year and our claim filed in February. While they remained "open" during the COVID shut-down, they have failed to respond to any phone call to complete the claim process. Especially disappointed in Stephanie Miller (in the claims department). She will not respond to e-mails or phone calls to resolve this issue. I don't usually right negative reviews; however, I seem to have no other choice but to share my disappointment in this company publicly at this point. As some damage is typical during moves; being able to promptly deal with reasonable claims is an important part of serving their customers. I've posted a picture of an example of the damage being claimed. Can't recommend these guys.

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  Response from the owner

  Patrick, our goal is to provide an excellent moving experience for all our customers. We are very disappointed that you were dissatisfied with the move. We understand that you have been in contact with Nick regarding your claim. Please continue to work with him and if you have additional concerns regarding your claim, or your move in general, feel free to contact him at 972-484-2112.

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  Dick Leflar

  5.0

  The IMS team showed up on time on the day of our move. They were polite, very professional and wasted no time getting things done. They packed our furniture with care and took it to storage while we build our new home. I would highly recommend IMS Relocation for your moving needs!

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  Response from the owner

  Hi Dick, Thanks so much for taking the time to share your positive experience! We're thrilled that our team left such a great impression! Best wishes to you!

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