IncaAztec Self Storage - Kanawha City
58th, Charleston, WV

IncaAztec Self Storage - Kanawha City Reviews

3.9 stars based on 35 reviews

Featured Comments:

• A

  Amber Hodgdon

  1.0

  My RV was broken into at Capitol Mini Storage. The person that broke into the RV entered the facility with an access code that opened the security gate. The person proceeded to damage the RV and unloaded thousands of dollars of items from it without anyone noticing. This is despite the fact that the incident occurred after 6am and the RV was parked directly in front of a monitored security camera. Although the local manager and other employees have been responsive, the owners have been less than helpful. I have been trying to get the company to respond to my request for compensation for over a month and a half. Instead of working with me to resolve the issue amicably, the company's response is to be completely unresponsive. Businesses will without a doubt run into disputes with their customers. It's how they choose to respond that sets apart a good business from a bad one. Choosing to completely ignore a customer that has experienced a significant negative issue shows which that this company is the latter. Stay away.

• B

  Bridget Hanshaw

  3.0

  I have had this storage for a little over a year. Great process for the size of buildings. They offer many different sizes for all needs. They have climate control and uncontrolled. The uncontrolled does obviously change with the weather. It gets super hit in the summer. So so in the winter. They recently had rat issues so some things got ruined. Not happy about that but it is a storage building and I know they cant control everything.

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  Response from the owner

  Good afternoon Bridget, Thank you for the review. I apologize for the issues that you had with rodents. We try to prevent issues such as this and apologize for any inconvenience or stress this issue caused you. We are glad that you found the units to be roomy and well priced. We appreciate your business and your feedback!

• A

  Ambyrea Vealey

  1.0

  CAN NEVER GET ANYONE ON THE PHONE AT THIS OFFICE! HAVE BEEN CALLING TO PAY MY BILL FOR A WEEK AND NOW HAVE DOUBLE LOCKS ON MY UNIT BECAUSE OF THE FACT. THEY ALSO RAISED MY UNIT PRICE IN THE MIDDLE OF THE YEAR LAST YEAR ON A WEEK NOTICE. WILL NEVER RENT FROM THIS STORAGE FACILITY AGAIN.

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  Response from the owner

  Good afternoon Ambyrea, Thank you for the review and for bringing these issues to our attention. I have contacted the regional manager and she will be reaching out.

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