Independent Towing and Recovery LLC
109, Lebanon, TN

Independent Towing and Recovery LLC Reviews

3 stars based on 75 reviews

Featured Comments:

• L

  Larry Simpson

  1.0

  No Service.Promised 2hrs. Took credit card number. Never showed. After 8hrs they finally told me that they are not coming. Anyone in that area should use Southern Belle Towing. They are also 50% cheaper. They won't leave you out to dry.

• R

  Randy S

  5.0

  I foolishly ran out of diesel and was not able to prime the fuel while on my Minnesota to North Carolina trip. After getting me safely off the freeway (a huge relief just by itself!), I feel he went waaay above and beyond by sticking with me until the pickup was up and running properly again. Worth every single nickel and more, I would recommend this company to anyone - great service cannot be faked.

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  Response from the owner

  Hi Randy! Thank you for leaving us a five-star review! We're glad we provided top-quality service for you.

• J

  Julie Marsh

  2.0

  My son had a rollover crash on Stewarts Ferry Pike at 2:00 in the morning back in Aug. Independent towing is the company that retrieved my sons car after he was transported to the hospital (my son was ok after rolling his car about 3 times before it finally stopped). My son called me at 7:00 in the morning to pick him up from the ER, when we got back to his house we found out who had towed his car. My son and his roommate reached the tow lot before I did. (This was on a Sunday) The front door was open but there was no one in the office so my son called the number and someone answered and said that they would be there in about 15 minutes. When I arrived my son had already been there over 15 minutes and no one still had not showed up. My son was hungry so I told him I would wait there for someone to show up. I'm looking through the gate trying to see all the damage to my sons car but it's to far back I can not see much. Go walking around the building (which they are cameras everywhere) and finally a guy comes out of the front door. He informs us that we can not go look at the car that we would have to come back tomorrow when they are open. My son had requested just a few items from the car (the car was a total loss) the guy was super nice and retrieved all items my son had requested. Next day after my son got off of work he went to the lot to pay his tow bill and to let them know that they could just keep the car. They informed him that they did not want the car and he needed to take it with him. My son was going to get a trailer and get the car but they said he could not tow it off the lot his self. Another company could tow it off or they would tow it back to his house for him for an extra 80.00 (he had already paid for them to tow his car to the lot and then two day storage 300 and something dollars and now they want 80 more. So a total of 400 and something but he paid it all in full that day) so they said they would bring him his car in the morning because they were about to close for the day. My son had his roommate stay home and wait on them so she could tell them where to drop the car. Well they called him and told him that it would be the next day because they where so busy, this went on all week after he had already paid them in full!!! They FINALLY brought him his car that Friday. If someone pays you in full that's a customer you want to keep!!

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