inNout Movers
Wonder, Round Rock, TX

inNout Movers Reviews

4.9 stars based on 250 reviews

Featured Comments:

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  Makenna Burns

  5.0

  The moving team that came and assisted was absolutely amazing! They moved three huge heavy planters from the third floor of an apartment into a house as well as sofas, a chaise, dining table, beds, all kinds of stuff. They were very respectful and considerate. The company was able to schedule them a day in advance which was really good. they were able to finish the move in the three hour time. I am just really impressed and grateful that they were able to assist. It took all the stress off my shoulders, and they made it happen! I would highly recommend this moving company.

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  Deborah Bland

  1.0

  I picked this company because they had excellent reviews and were local. My experience was very different from the other reviewers. The morning started with the moving truck backing into a tree, pulling up and then backing into my car. An extra trip had to be made so I had to pay 3 men for this time. They set up my bed in the new house first, and I reminded them a room size rug needed to go underneath. They told me the rug was on the 2nd load. I walked in later and found they had moved all the furniture into the room, including a lot of boxes containing heavy books, and then attempted to place the rug underneath everything. All three of them had to work on this so this was a lot of wasted time and they were unable to get the rug centered. The backyard things were brought through my new house rather than around the outside. Something was leaking an oily substance that left stains up the driveway and across the porch. Several boxes were placed upside down and heavy ones were placed on weaker ones that then collapsed, and this resulted in spills. They didn’t pick up everything that spilled so I had photographs and other mementoes all over my garage. In addition, I have a wooden Christmas tree of great sentimental value that I carried in my car so it wouldn’t be damaged. After I placed it in my garage a mover knocked it over and then kicked it out of his way across the floor. Carelessness and not paying attention resulted in damage to my house (scraped and nicked doorways, scratched floor) as well as damage to my furniture. Pieces were knocked off a coffee table, my bed, and a shoe rack. My mattress came out of the truck filthy. Boxes were stacked high and with no walkways between them. I’m a 60 year old woman. I can’t lift a heavy box above my head down to the ground. And I shouldn’t have to. I paid professional movers to do the heavy lifting. I was very disappointed in the response from the owner. He repeatedly told me “they were only responsible for fifty cents a pound, although they would do better than that.” I felt they weren’t responsive to these issues and were only trying to avoid liability rather than provide customer service.

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  Mechelle Matthey

  5.0

  Recently used this company for a move. I had an excellent experience and nothing was damaged, even my antique pie case made it! If you can get Michael as the lead, he was wonderful and great to work with!

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