Jordan River East Moving
1st, New York, NY

Jordan River East Moving Reviews

4.3 stars based on 11 reviews

Featured Comments:

• A

  Arlener Danielle Turner

  1.0

  DO NOT USE THIS COMPANY!!!! If you value your belongings at all DO NOT use Jordan East River Moving Company. They are neglectful with your possessions and do not treat them with care at all. Boxes clearly marked fragile were returned crushed and damaged, large pieces of furniture that were wrapped by them were returned damaged beyond repair and unusable. For example, they broke the right front leg on my TV stand, the screw was bent almost in half and the wood was splintered so it couldn’t be replaced. They also lost a desk and a travel backpack full of clothing. The backpack was never located. The desk was missing for more than a week and when it was located and returned the sturdy metal legs of the desk were bent inward so far that the metal is cracked at the seams, so even though it will still stand upright placing something as heavy as computer equipment on it will surely make it collapse. While some bumps and bruises are to be expected when moving, nothing in the expected/normal wear and tear of moving would cause this kind of damage. On top of being neglectful with your personal belongings despite being paid thousands of dollars to move them, they are deceitful when supplying information to the customer. They tell you it will take 14 days to receive your items, it is not until you call to verify when your items will arrive that they tell you its 14 business days. When something goes missing and is damaged they tell you that they can’t offer you more than the pennies on the dollar because you didn’t get the extra insurance as if it is something you have opted out of, when the extra insurance is never actually offered to you. If you’re wondering why there aren’t many negative reviews given the terrible things I’ve just detailed it’s because if you take the pennies they offer you, you have to sign a form saying that you won’t write “disparaging” reviews, and if you have already written one it will be taken down. So to receive any money to replace or fix the damage caused by their neglect you aren’t allowed to tell the truth about how they conduct business. If you value your items Do Not use this company, because they will not treat them with care.

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  Leonardo Rosario

  5.0

  Freddy, Ryan, Bill, and Shakir where excellent.. we barley lifted a finger.. they were polite and very focused on moving fast.. I have delt with moving companies that move slow to get more hours on the charge. This was not the case. We had one piece of furniture that got on small mark.. it was on the back, so we never called to ask about insurance on that issue.. we felt like it wasn't negligence. We don't know if it was the best price around. But we paid for piece of mind..Gordon was a great sales nen and was always available. No matter how scared or neurotic my wife and I became, he did not take it personal and made us comfortable to choose jordan river..sorry for the late review.. this move was in March of 2021

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  Alessandra Delacruz

  5.0

  I was SO happy with my mom from Jordan River East! everything was really smooth from the getting the quote to the actual packing up and moving in. I have lived in NYC for 16 years and moved a LOT - it is totally worth the money to have legit movers like these guys pack up your things for you (once you've weeded out what you're definitely not taking of course!) Super professional, on time, friendly, I felt like they were really taking care of me during a stressful situation. I have already recommended them to friends and they're the only moving company I'll recommend in the future!

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  Response from the owner

  Thank, Alessandra! And please forgive our late response. We are so happy to hear your move went smoothly! Cheers!

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