JP's Piano Moving LLC
Glaspie, Oxford, MI

JP's Piano Moving LLC Reviews

4.3 stars based on 43 reviews

Featured Comments:

• J

  John Diorio

  1.0

  Do not use, damaged my piano. The finish has been scrapped away towards the bottom of my upright. The piano was not wrapped in this area which would have prevented the issue. No effort was made to accept responsibility for the issue. Edit: They say they didn't do it, that's for you to decide, but know if there's a problem you'll likely be in my situation. Why would they ever own up to an issue if this is how they behave? Any business in this industry would have taken a photo and documented the problem and reached out to me prior to delivery if their story was true. Let's see the photo JP here's mine.

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  Response from the owner

  This piano went from Connecticut to Kentucky (via Keyboard Carriage) then to us on November 16th. The damage was there when this piano came off the semi truck from Kentucky. We did not damage from the 16th through delivery on the 19th of November. We are sorry you aren't happy, but if we had damaged your piano, we would have gladly had it fixed for you.

• J

  JoAnn Hardwick

  5.0

  They are taking care of my piano. Will work with you in situations beyond your control. Friendly on the phone and in person.

• L

  Lu Chen

  1.0

  Never write a bad review about a company, but this truly one of the most unprofessional interactions I have ever had to deal with. I got JP's number from a friend. I called last month and he said his name is Gary. Then I was scheduled to move the piano, but no one has come and no answer to my call. Therefore I go to website try to find another phone number. The receptionist answered and said I wasn't on their company's schedule list. I told her all about it. She said Gary could not promise to take the job, but I don't know, he didn't tell me to call the office to make an appointment. Then the receptionist said she would talk to her boss about it and get back to me. But I kept waiting and I didn't get a call from JP's Company. After that I called, no one answered the phone from JP's. What's going on? Can boss see that? At least you need to call me back or answer my phone. It's not professional. This is the result of a month's appointment. I had to contact another piano moving company, which is much better!

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