Keep It Here Storage
AR-51, Malvern, AR

Keep It Here Storage Reviews

3.9 stars based on 19 reviews

Featured Comments:

• S

  Shirley Siratt

  1.0

  I rented a unit for 18 months, not late on monthly payment ever! I go to unit day before yesterday to get Christmas decorations and let the unit go. It had been broken into, what they didn’t take was scattered and thrown every where.there was rats in unit with droppings everywhere, i had to leave a couple of bags b/c I heard rats rummaging in them! I called and reported it. the woman couldn’t have cared less, just said if I didn't clean it I would have to pay a 50$ fee, Im 72 yrs old and have to go fight rats to clean it. Just not fair and God don’t like ugly. Some people are just fatally flawed, how sad.

• T

  Tony Ashcraft

  5.0

  I have had a unit for about four years. I have never been broken into, security has been upgraded (additional lighting, more fencing, changing of gate codes etc.), and I have always been able to get in touch with them when needed. I would recommend this facility to anyone in the local area.

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  Response from the owner

  Thank you Tony! We appreciate your business.

• L

  Lunar Spark

  1.0

  Unfortunately having to leave a negative review. I have rented from this business 3 times, once over the past 7 months and twice in the past. My issue is that I paid for the month of June’s rent at the end of May, like the 27th or 28th, which was $86. I moved completely out of the unit on June 2nd. I called last week bc I figured I would have received a pro-rated refund considering I only used the unit for 8 days at the most. When I finally was able to reach someone to speak to and ask about the pro-rated refund, I was not treated with ANY form of acceptable customer service. I asked for the owners contact information and was denied that. Then I asked that the owner contact me so I could ask him or her why I was having to pay for a full month when I didn’t use an entire month, seeing as how they could have already rented that unit out again and received my money and whoever the new unit tenant would be, essentially getting paid double!!! And I asked when I could expect to hear from the owner and the lady that runs it said he probably wouldn’t call me at all. So just a heads up to folks looking to rent a storage unit so you don’t get taken advantage of like I did. Would love for the owners of this establishment to reach out to me, my phone number is on file.

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