Kloke Group
Bluecrab, Newport News, VA

Kloke Group Reviews

2.4 stars based on 39 reviews

Featured Comments:

• K

  Khadeisha Boone

  1.0

  Caters to military but somehow manages to break all their furniture beyond repair. I don't know how they managed to break apart a solid cast iron stool. And if you look closely at what was a white bookshelf you can see shoeprints, how and why???? Absolutely unacceptable. Also we're missing about 700lbs of stuff.... How?

• K

  Khadeisha B

  1.0

  ***UPDATE*** The Kloke Group has agreed to settle and pay me back for the damage. HOWEVER, that was over a month ago and I have yet to recieve that check. I have attempted to contact Amy in the claims department and have got nothing back. I have also attempted to contact the number in the reply, and they say they have no record of the claim number provided. ORIGINAL REVIEW: Caters to military but somehow manages to break all their furniture beyond repair. I don't know how they managed to break apart a solid cast iron stool. And if you look clos1ely at what was a white bookshelf you can see shoeprints, how and why???? Absolutely unacceptable. Also we're missing about 700lbs of stuff.... How?

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  Response from the owner

  We’re sorry to hear about your experience and would like to investigate further. However, we are unable to identify you based on your review. At your convenience, please call the United Van Lines customer care team at 800-241-1321.

• L

  Linda Perla

  1.0

  Is there an option for negative stars? I’m a cancer patient. I was forced to cancel treatment in order to accommodate their tardiness, otherwise I was not getting my stuff. They arrived late. Two days late! The company rep (Lawson Breedlove) did not care to resolve the issue. My movers were Cory and Shakeem. Shakeem did almost all of the work. Cory sat back and took his time. Spent 3 hours wrapping a few glasses and plates because his chatter on the cell phone was more pressing. Some of the items he wrapped arrived broken. Shakeem did all the heavy lifting and even asked if I could help. I felt really bad for him. A move that started at 11 AM and should have taken a few hours went until past midnight. Oh yeah! They completely damaged my hardwood floors.

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  Response from the owner

  Linda, this is United Van Lines Customer Care. We're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please call us Customer Care at 800-948-4885.

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