Kloke Group
Eastport, Richmond, VA

Kloke Group Reviews

3.2 stars based on 51 reviews

Featured Comments:

• a

  andrew gross

  1.0

  It was by my choice, I ordered furniture from a store in Arizona that shipped my furniture to Richmond, VA. American Western turned over my order to the Kloke Group in Richmond and it's been a nightmare since. First they postpone delivery due to a tropical storm, very reasonable excuse. A day later I get a call while I'm at work that the driver is just about at my door to deliver furniture. No prior call, no coordination. I could not get up and leave work in the middle of controlling air traffic. The next day I call to find out about delivery and told my order is not scheduled for delivery, I will get a call when they're ready to deliver. The next day I call and was rudely told I could take delivery on Friday or Saturday. I said Friday was good and given a time of between 10am and 2pm. On Friday, after not hearing from the office, I call and am told my delivery will be between 3pm and 7pm. At 7pm, no delivery, no phone call, no nothing, office closed. How does this place stay in business? To be continued....

• J

  Jason Carmichael

  2.0

  I give it two stars because the people are very nice. The ladies in the office took care of the scheduling pretty easily, and the movers were nice enough. However, you hire movers with the belief that they will actually care for your belongings. Unfortunately, that was not our experience. Two bookcases were damaged beyond repair, the glass in the china cabinet was smashed to pieces, parts were missing from my lawnmower, and many items appeared as though they had been handled pretty roughly (as evidenced by the scratches and dents we found on many items). While I was hoping I could recommend this moving company, I really can't.

• S

  Sheelagh Tarin

  5.0

  Very professional, efficient and a flawless move! Deborah helped me arrange a two part "downsizing" move: big house to a little space. Having to set aside items for army re-locations and furniture pickups for other family members, the two crews I had were friendly and treated me like a queen. They understood that the faster they worked, the more money I would save. I wish everyone could experience such a caring personal and professional move as I had with Kloke Group. The actual moving crew were extremely professional and treated my possessions like their own. I highly recommend Kloke. I would also add that I have moved many times, this time it was flawless.

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