Lytle's Transfer & Storage, Inc.
Bridge, Duncan, SC

Lytle's Transfer & Storage, Inc. Reviews

3.7 stars based on 10 reviews

Featured Comments:

• A

  Allen Hamilton

  5.0

  We just moved into a new house and Lytle was hired by the previous owners to move their things. During the move, one of their drivers accidentally ran over the mailbox and destroyed it. We closed on the house and discovered what had happened. Our real estate agent reached out to them and explained the situation. We didn't think there was a chance that we were going to get this fixed because we weren't a client of Lytle's and we had no recourse whatsoever if they chose to ignore us. Instead, William Brantner from Lytle immediately paid a mailbox company to completely fix/weld/paint the mailbox and within 3 days it was reinstalled and better than new. I saw the invoice and it wasn't a cheap fix either. Moving companies are notoriously shady but based on my experience with the guys at Lytle I would be glad to give them my business if we ever move again. Many thanks for handling this for us!

• S

  Stephen Galasso

  1.0

  My family recently moved from ATL to KC and our move is being handled by Atlas via Lytle's Do not work with this company if you value honesty. This company does not care about customer service at all and is willing to lie to you without apologies. This is extremely disappointing, especially considering the premium price paid of almost $15k. . Issues: -Our Atlas driver arrived at our house and told us that our belongings were going to storage, which is not true. Our belongings were going straight to our new residence. This is an issue because he told us that meant we'd receive our items later than if he'd known it was going to a residence. (Tuesday instead of Monday.) -We were told by Loretta (our Lytle's correspondent, weekends are ONLY used for transport (no packing, loading, unloading), no exceptions. We were on a bit of a time crunch coordinating the move. Not being able to use the weekend for anything other than transport made it very difficult to receive our belongings in a reasonable time period. This is a frustrating policy, but where it becomes an issue is that we were later told that the driver of our truck was, in fact, picking up another family's belongings on SATURDAY! Why were we not offered this? Not only not offered, but told it wasn't possible. (For this reason our delivery was pushed to Wednesday instead of Tuesday.) -Obviously at this point we were very frustrated because our delivery kept getting pushed back. The most frustrating part of it being that our delivery continued to be pushed back because of either lies or incompetency. (Incorrect delivery location & pickup/transport/delivery policy.) This could have been resolved if Loretta and Lytle's cared about customer satisfaction, but it is obvious that they do not. We expressed our frustration and concern, but were offered nothing other than a short and condescending email apologizing for the misunderstanding (insinuating it was our problem for not understanding, rather than their problem for lying or giving false information). -Loretta now only contacts us through email. Has not addressed the issues & has showed no interest in our satisfaction as customers. We sent an email asking for her to clarify the misunderstandings and she did not even respond. In the end we would never use Atlas again if companies like Lytle's are coordinating their moves. Moving is stressful enough without dealing with a company that has no regard for the clients they serve.

• C

  Clifton Green

  5.0

  Moving is awful, anyone who has done it can attest to that. I have moved multiple times over the last 10 years, have done it myself and used professionals on different occasions. Lytle was contracted for our move via Atlas, and these guys were fantastic. They handled our stuff well (1 minor furniture damage, things are going to break when you move just a fact) and were on time. Some of the negative reviews I'm seeing here sound like people were either in a rush, or generally inexperienced with professional movers. If you are the type of person that has your details sorted out well in advance, moving will be a breeze. If all your plans are last minute and you're in a hurry, things will most likely not go smoothly. Overall, highly recommended for both packing and moving services.

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