Mallory Moving & Storage Inc
James, Rolla, MO

Mallory Moving & Storage Inc Reviews

2.8 stars based on 24 reviews

Featured Comments:

• C

  Carie Ann Payne

  4.0

  UPDATE: 9 weeks after the initial delivery of our household goods, due to the diligence of a general manager from the parent company, our table was found in the warehouse and delivered to us today. I have bumped up the star rating from 1 to 4 because the search was never stopped, and our table was delivered within a day of finding it. We are very appreciative and thankful to have our treasured family heirloom back in our possession. If I could give zero stars, I would. We are a military family, and Mallory was contracted to take delivery of our household goods by Total Military Move, not by us. Our household goods move was jacked up from packing in Beaverton, OR to delivery in Plato, MO. On our delivery date, Mallory arrived at 3:00 PM with two employees, and by 5:30 PM, I had to move two of my privately owned vehicles into positions where the headlights could be utilized to light up the driveway and walkway for the safety of the now 4 employees tasked with delivering our household goods to us. Did I mention it was freezing? The temperatures after dark started dropping steadily from the low 40's to 25 degrees by the time the movers left our driveway after 10:00 PM. And to top it all off, they didn't have all of our shipment! Our antique dining room table is lost in their warehouse somewhere, and because of the slipshod paperwork done by the multitude of moving agencies and their employees, and our failure to finetooth comb said paperwork, Mallory Moving and Storage will get away with losing a priceless and irreplaceable part of our household. They did at least send two employees back to our home the following day to bring some additional items missed on day one and unpack/assemble or delivery, but they didn't arrive until after 11:30, so it was almost 7:00 PM before they were done. I do need to commend the 4 employees that busted their butts in the dark and frigid night to make the initial delivery in the poorest conditions. Mallory Moving and Storage is lucky to have people like them who will work in what I consider unsafe and hostile environments, with no company oversight or care for their conditions. In conclusion, Mallory Moving and Storage is poorly managed, poorly scheduled and if I was the DOD, I'd ask for my money back.

• D

  Don Payne

  5.0

  We had some initial issues with our shipment with an item that was missing. The GM traveled to MO from Texas and personally led the charge to find our missing item. I think he also made some changes in the local management. Word on the street is he has a military spouse managing things locally now. I think that is an awesome business move for a company that gets a lot of local business from the military. Mr 'JM' thank you for everything and personally delivering my item to my house.

• D

  Dena Rhynalds

  2.0

  The packers we had the first two days of our move were wonderful. Day three....packing took longer than anticipated which meant the people that were to load had to finish the packer's job....and then load. They did a terrible job. The truck was loaded terribly and they broke so many things. Book boxes stacked on top of the load. Mattress boxes just thrown in the back of the truck on top of each other and other things. The poor people unloading had an avalanche of furniture fall on their head.

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