Montanus Self Storage
Montanus, Culpeper, VA

Montanus Self Storage Reviews

3.9 stars based on 30 reviews

Featured Comments:

• C

  Colin Chaney

  1.0

  I have 3 units and have been a customer for 10+ years. Recently they raised their prices over 60% in 1 month, from $104 to $165 per unit. I went to start getting stuff out of my units one evening, and to my surprise, they had put their overlocks on all of my units. After calling them the next day, they tell me that since I was on Autopay, they can’t charge me the new rate, even though they have in the past. After looking at my CC statement, I find that they have actually charged me twice, meaning I have overpaid. They also have now assessed me 2 late charges, even though I have been over billed. I tried talking to Chris, the manager, which I have found is useless. He doesn’t care that I showed him my CC statement, because his computer says I only paid once. Says a lot for their accounting if they just pocket an additional $312. Chris also can’t give me any phone number to call, since it is “Corporate”. Having found that it is Jefferson Home Builders that owns them, I call and leave repeated messages, with no call back. Basically, I have been over charged, even after a ridiculous rate hike, can’t get in to my units, and can’t talk to anyone other than a useless Chris, and can’t get a call back. After calling other storage facilities in Culpeper, every one of them is cheaper than the new prices at Montanus, so the “ we raised our prices because we were too cheap compared to the competition” story I got from Chris is bogus. If JHB accounting can’t realize an additional $312 from me, it really makes me wonder what other accounting “irregularities” they have.

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  Response from the owner

  Colin, we are sorry to hear that you are having a difficult time with the billing on your account and are unhappy with the new rates. Looking into the back end of the billing software we can only see what Chris has already discussed with you - only one payment has posted. Many times with auto-pay a 'pre-authorization' charge is initiated before the final billing. After a few days those pending charges will then show as settled out with a single transaction for the correct amount. If you would be able to provide Chris with a paper statement showing the double charge, we would be more than happy to work with you and refund the overages.

• L

  Luke Whitis

  5.0

  Very smooth transaction, streamlined process. I was granted a military discount. No hassle. Best storage place in town.

• T

  Tinisha Truelee Unique

  1.0

  I wish I could give no starts the mice tore my brand new furniture up. It was infestation of those nasty things and still no resolve from management!!! Iv been keeping record of every conversation and all the dead mice iv killed from setting my own traps,they will regret the lies. Especially by telling me they have never had mice before and my research proved that was a total lie. I even went as far to contact every landlord iv had in the past two years to prove iv never had a rodent & iv reached out to the previous tenet of my unit who had the same issue SMDH. Please be warned.

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  Response from the owner

  Sorry to hear that you have had a less than stellar experience with your storage unit. The facility has informed us that they are working with you to file a claim for any damage received, and that will be a very quick and simple process. Please don't hesitate to reach out if you have any additional concerns or questions.

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