Monti Moving & Storage
General, Orlando, FL

Monti Moving & Storage Reviews

3.6 stars based on 60 reviews

Featured Comments:

• R

  Ricardo Pagan

  1.0

  After they called me a month ago telling me that both containers with my stuff and car are at the docks, and that on July 12 they will call me to coordinate a date for delivery and pick up my car. Now they tell me that they will call me after the 12 and the container for the car is not there yet and is now clinging to the contract that says it can take up to 3 months to give my stuff. If i could i would give them no stars if i could, but now i can see why the moving company next door had a line of people waiting while i was the only one in this company in honesty not using it again. I’m also writing this risking that my stuff and new car get damaged by this review

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  Response from the owner

  Hello Richard can you please contact us at [email protected] with all of your contract information? I would like the opportunity to look into your specific case to understand exactly what happened, and get back to you immediately.

• E

  Edna Hernandez

  1.0

  Our experience with this company has been negative. When we contracted them in PR, we paid additional to have our things packed “professionally”. When we finally received our furniture, a number of things were broken, damaged or missing. When I asked the delivery people to unpack the stuff, they told me “they never do that”. I had to remind them, we paid extra to have them pack and unpack the items. They weren’t happy with this and their attitude was totally unfriendly. As if they were doing us a favor, opposed to honoring a service they offered. As we unpacked the items, I noticed a number of things broken, the lead delivery person made a quick list of the items I noticed in the rush of the moment and asked me to sign it. Since they were in a hurry, I couldn’t account in the moment for all my concerns. As I went about organizing I noticed more problems: a broken chair, missing frame of a platform bed that has been rendered useless, tear in the fabric of our Sleep number bed, broken drawer chest, etc. We filed a complaint with Monti and while legally they have 45 days to resolve the claim, it has been 59 days and we still have not received their promised “sale claim release”. I contacted them 3 times already and their office person, Ivette Cruz has no qualms about making excuses as to why their claim release hasn’t arrived. Never, ever use this company as their integrity is in question and their approach to customer service is abismal.

• N

  Naysh Espinal

  1.0

  Extremely unprofessional! The only good thing you will get from this company is the prices. My family and I had a nightmare experience with them. From the beginning it was a disaster. The biggest issue they have is the lack of customer service and a lack of communication. We were scheduled to have our furniture and other belongings picked up on a Friday.We were moving our two kids (5 yr, 7 month old) and ourselves to Florida. When that Friday arrived we called in the morning and verified and were told to expect them from 9:30 am to 11 am. After waiting hours upon hours we decided to give them a call at about 2:00pm and we were sold they should be on their way. Waited 2 more hours and decided to call THEM again. We were put on hold for a long while, then we were told that the movers were held up by an unexpected truck inspection and all of their trucks were taken. They did not offer any apologies, no solutions, nothing! We urged them to try and help us out because we were scheduled to turn in our apartment keys that Saturday morning and we lost a day we could have worked instead of spending it waiting for a truck to never come. After much debate and us having to keep calling THEM all we were offered was a next early morning pick up. The next day, Saturday morning we called them again and Monti confirmed that the truck will pick up our things early that day. We basically experienced the same thing from the day before and the movers appeared at 4pm! Another day spent just waiting for them. The wait to receive our furniture was not an easy one either. We were told we had to wait 15 days max. But that was a lie, we did not receive our furniture till an entire month later. They never kept in contact with us, we kept having to reach out to them. We kept getting the run around from the Monti team (New York and Orlando staff). The Monti team kept bouncing us back and forth and pointing fingers to each location and not taking responsibility, stating that they do not have any supervisors and going as far as questioning our intelligence. My family and I had to sleep uncomfortably because we ended up going through our funds by staying in hotels for longer than expected. Having to sleep on the floor in an empty apartment with our kids. When we finally received our belongings one of our televisions was damaged. And we are currently dealing with that. It has been 3 weeks since the delivery and we have yet to receive any word on our television being replaced! I don't recommend this company for big family move at all!! They need a lesson on Customer treatment and professionalism.

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