My Guys Moving & Storage Richmond
House, Richmond, VA

My Guys Moving & Storage Richmond Reviews

4.7 stars based on 399 reviews

Featured Comments:

• D

  Diana Eisenach

  5.0

  Brad , Devon and Cooper arrived at the job on time. We were very impressed at the care taken to pad a secure all furniture These men moved a sofa over a second story patio railing out onto the sidewalk !! The 160 year old house had hallways too narrow to accommodate it. It had to go out the same way it came in … over the second story patio. We were very impressed with the professionalism of the three men who came. You furniture will be well cared for during the move!!!! Highly recommend them They have elevated the moving experience to an art … you won’t be disappointed.

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  Response from the owner

  Diana thank you so much for this excellent review and your pictures. We appreciate your business and taking the extra time and effort to write this review. Please tell your friends and family.

• R

  Rita Presser

  1.0

  If you want your precious belongings lost, broken, and soiled, this is the company for you! My experience was the absolute worst that I could imagine. Not only did they lose 29 boxes of things, they DOUBLED the quoted price!! When I called about the missing items, I was berated for taking too long to call them back. THEN, I was promised a call back within 5 days, but I never received that call. I called them again, and never received a call back. I was told that the price doubled because instead of 3 crates, the storage of my items required 7 crates. However, when I questioned where my things were, I was told that my belongings were never unloaded from the truck so how could anything be missing? My question is if nothing was unloaded from the truck, how was the number of crates needed doubled?? I never received a call back to ask that question. I had a Christmas ceramic figurine, that was my mother's, broken. I watched it fall from the top of the truck to the floor of the truck. When I said something to the worker, he denied it and said the figurine was already like that. Also, my sofa was both broken and soiled. This same worker also left my job for 40 minutes and the one other worker and I had no idea where he went. I confronted him about it when he finally returned; he claimed that he went to get his tools although he had no tools on him. After the workers left, I called the office to speak with a supervisor. I explained everything to him, and he said, "Oh, that doesn't sound like [D]. He is one of our best workers." I did want to give this business any stars at all, but the site requires that one leave at least 1 star. My Guys Moving & Storage doesn't rate ANY stars in my book. THINK TWICE before doing business with these movers.

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  Response from the owner

  We are never happy to see a bad review and we are sorry for your experience. Here is our response. We did your estimate based on a list your provided. With this list we estimated 3 crates. We then loaded and almost filled the truck. We had 7 pages of inventory. You were supposed to be in 3 weeks or so. We have two options to charge a nightly truck fee or a crate fee. The crate fee is less, so based on inventory pages and items in truck we could see in the truck we estimated 7 crates. It was not the 3 we had estimated from your list. If you want to pay the overnight holding fee since we did not unload we can do that. We know some inventory stickers were missing from boxes. We asked that you unpack the items and tell us what is missing from the locked truck. We are sorry if items were damaged please fill out a claim form. We tried to do what was fair for you and us. We never take advantage of anyone. We give estimates based on information supplied, but it is just an estimate, only as good as the information we are given.

• L

  Linda Hallion

  5.0

  Professional, Prompt, Personable, Knowledgeable and we did not have to micro-management; bedroom suite was very heavy and they setup and placed it perfectly; handled everything with care; brought extra materials to properly tape/secure whatever I did not; very quick unload; we were extremely pleased/satisfied; would not hesitate to recommend the Company, Bridgette our liaison and the Movers Michael and his Team; pricing was fair and scheduling was favorable/flexible; would highly recommend them. Also, they told me if we were working on our house and wanted household packed and loaded/unloaded from storage onsite, they would accommodate us. Give them a call.

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  Response from the owner

  Linda thanks for this excellent review and details. We work hard to be a professional full service moving company with no phone tree. Brigitte is an excellent csr and your crew had a lot of experience. Thanks again for the business and this review.

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