National Van Lines Inc
Roosevelt, Broadview, IL

National Van Lines Inc Reviews

3.6 stars based on 120 reviews

Featured Comments:

• K

  Kathy Manzer

  1.0

  Where to start? 1. Quoted 11 grand to haul my Mom's furniture from California to Arkansas. Then required to pay over 6 grand cash to the moving truck driver. 2. Took 3 weeks to get the furniture. 3. Not given 24 hours notice of arrival. 4. Informed on arrival day that it was my responsibility to provide 2 uhaul vans and a crew to unload the trailer. The transport company threatened to take my 94 year old mother's furniture to New York, fines would be levied, the furniture would be auctioned and litigation initiated. What kind of company is this??? Please. Hire a reputable company. This was one of the most stressful transactions I have ever encountered.

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  Response from the owner

  Hi Kathy, We just went through the last month's moves to Arkansas and don't see any from California. Are you sure your mother's move was with National Van Lines? We are often confused with similarly-named companies. Why don't you email us at [email protected] or call us at 800-333-6851 and we'll see what's going on. Make sure you have your mother's Bill of Laden number (BL#) when you email or call.

• J

  Jeanne Paul

  1.0

  I expected more from a well known van line. My items took 23 days to be delivered, and the excuse was a shortage of drivers. I'm pretty sure that a shortage of drivers would have been known 23 days earlier when they picked up my things. Rather than be honest they quoted 5-20 days. After 10 days I started asking where my things were and they had not even left my previous city---nor would they leave until the 20th day. Had they just told me then that my goods would take longer I would have planned very differently. We had no bed, sheets, towels, cooking items...NOTHING. When my items finally arrived the driver was very haphazard unloading my items. At one point he attempted to unload someone elses couch and cushions. I told him they were not mine. After unloading he tried to get an immediate signature. I walked my home and realized that my own couch cushions and a chair had not been delivered. He went back into his truck and located a missing box---but never located the chair. Also, my items were filthy---likely from sitting in a warehouse for 20 days. I communicated my missing chair to National Van Lines--and crickets. Again, communication is the key. Do better National Van Lines.

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  Response from the owner

  Hi Jeanne, We're so sorry to hear there were issues with your move! It sounds like you were working with our customer service department, and now our claims department to find your chair. The driver shortage has definitely impacted us, and we are doing everything we can to make sure things go smoothly for our customers. Our claims team will be reaching out to you shortly.

• D

  Debra B.

  5.0

  We used National Van Lines to have our 10x20 storage unit contents to our new home in June 2021. We were torn between saving $$ by moving ourselves, or using professional movers. I’ve used many, many movers over the years, and had had a really bad experience with movers back in 2018, so was quite apprehensive. But, from my first contact with Kenny, only 2 days before our move, my mind was eased that our move would be handled well. This opinion never changed! Kenny, and each person in his crew, was very professional, efficient and friendly. I HIGHLY recommend National Van Lines, and if you’re lucky enough to have Kenny arrange your move, you’ll be in good hands!

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  Response from the owner

  Thank you, Debra! We appreciate your kind words. Kenny goes above and beyond for his customers, and we are happy that you had a good move. Best of luck in your new home!

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