Ninja Movers
Boyce, Fremont, CA

Ninja Movers Reviews

2.5 stars based on 8 reviews

Featured Comments:

• J

  Jasper Posner

  1.0

  BEWARE: this company has you sign a simple straight forward quote before they arrive and then on moving day they show up with a lengthy and complicated contract that you have basically no choice but to sign. We hired a 3 man crew to move out 2 bed/1 bath from the marina to Potrero hill. David, the crew leader, tried to pressure me to sign for a $1,500 limit and work over 8 hours at 1.5x. We had even moved all our small boxes (over 50 boxes) the day before so it was really just furniture and clothes. I refused to sign for more than 8 hours and $1,000. This is when these guys started moving slow. Of the 3, 1 was always standing around or having a cigarette. I complained and they told me to take it up with the office - which I did. This really set one of the guys off. He was profane and aggressive - telling me I had made a mistake and that if he "wasn't on parole he would f me up." At this point, they had half of my stuff in their truck, a signed contract and my credit card on file. So I decided to manage through it - what else could I do? David then announced to me that they would be closing the truck by noon (they arrived after 9) and that I would have to figure something else out for anything not on the truck. In the end, they quit at the new house after 7 hours on the clock. They left many boxes on my porch and refused to arrange the boxes or furniture as we wanted. As I was paying, the guy who had previously threatened me was ranting and raving in the street - swearing at and threatening passers by. I ended up back at Uhaul with a truck and a couple laborers to finish the move and spent all of the next day arranging things in the new house. They did give me a $300 refund but it isn't nearly enough for the extra cost I incurred or the horrendous experience I had. NEVER AGAIN.

• C

  Claire Schlecht

  5.0

  This is the second time I've used Ninja Movers, and I was very happy with their service. They moved me seamlessly from Dublin to Santa Rosa, and each location involved walking a bit to reach the apartment door and stairs. Booking the move was easy--Monica responded quickly via email, and we followed-up by phone. She was knowledgeable and helpful, and she made me feel comfortable amid the stress of moving. On moving day, the team arrived during the time period we'd agreed upon, calling me in advance, so I'd be prepared for their arrival. David, Lezowa & Ivan were all very professional, kind and helpful. They worked efficiently and helped me out with the bits I still needed to pack, and they carefully armored my furniture and lamps, which needed special packing. When we got to my new home, they placed things where asked to make my unpacking easier. They were very attentive throughout the process, and I can't recommend them highly enough. And because they were so efficient, the price was quite reasonable. Thanks, Ninja!

• T

  TJ Carella

  1.0

  We had a horrible experience with these guys in January of 2019. They gave us the cheapest bid over the phone to move our home but jacked the price on moving day. It was basically one Caucasian team leader who directed 3-4 non-English speaking Guatemalan young men. We honestly could have rented a truck and got the same level of service from day-laborers at Home Depot. They charged us an exorbitant amount for what they delivered. It was also very strange to give them a detailed inventory of your ENTIRE home over the phone. Of course, no one will be 100% accurate with this and that is one of the ways they "adjust" the price when they get to your home the day of the move. BEWARE, they charge a lot for the mediocre service they provide and genuinely do not have the customers best interest in mind.

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