NOR-CAL Moving Services
Corporate, Hayward, CA

NOR-CAL Moving Services Reviews

4.5 stars based on 125 reviews

Featured Comments:

• t

  tony espinoza

  5.0

  I would recommend the service to anyone who wants to not worry about their property...these are the most respectful people I've felt with when it comes down to moving and being safe at the same time ...my wife and I are more then pleased with the services ... especially my hat goes out to rick the driver and boss of the movers ...you guys are the best ..nothing list damaged or broken ..we have live for all you movers ..thank you for all you done to protect our property ..

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  Response from the owner

  We thank you for sharing your moving experience with us. We appreciate the recommendation. Our company always strives to make the it the best moving experience for our customer with nothing broken and to always protect your property. Our driver Rick and his team will be happy to hear this great feedback. Thank you again.

• M

  Michael Davis

  1.0

  My move was from CA to NC, for both household goods and vehicle transport. We packed our own goods, and opted for full-value insurance. The full cost for the service was $10,360. My experience with having my household goods moved was exceptional! The crew arrived on time, and called about an hour before arriving. The crew arrived, took a quick inventory, and proceeded to move my belongings to the transport truck. The team was very personable, engaging in light conversation, and verbalized what they were doing in each step. During unpacking, the team that delivered my household goods were equally phenomenal! I really enjoyed how professional the two-person delivery team was--even with having to climb to the third floor with all my belongings constantly. For a cross-country move of a 3-bdrm apartment to only have one casualty, I'll take it with a smile. That's why we opted for the insurance. Now, all of that was wonderful, and I'd highly recommend it. The problem is automotive transport. To have the car moved accounted for about $1,800. The contract provided a guaranteed pick-up window, and a guaranteed drop-off window. With this information, we (my wife and I) pre-scheduled several interviews so we could hit the ground running. The pick-up occurred afternoon on the last day of the pick-up window, no problem. When we arrived in NC, a relative helped us get to the store and buy essential necessities while we awaited our car that was due in by Wed of the following week. On Friday of the week before drop-off due date, I was advised “We should know delivery better around 4/06 - 4/07.”. Keep in mind that our contract states that the car is "guaranteed on time" by 4/8. The following week would prove that this company does not stand behind their promises, and the guarantee is worthless. I was later notified that the car would be two days late. In response, I asked about the rental car since the contract states that a "rental car will be provided if delivery is delayed". I was offered a $35/day reimbursement, and not provided a rental. In my area the absolute cheapest rental was $77/day plus taxes and fees. At this point the company was in beach of contract as they did not provide the rental car. This caused us to miss one of the interviews that we had scheduled based on the guaranteed delivery date; believing that if the car was late, we'd get a rental. A lot of back and forth went on, a lot of "sorry", and still no car. Several days later and still no car, still no rental, and still in beach. Finally, I was advised that "management approved to pay the difference between the $35/day offered, and the current rate. When I dashed how this would work, I was told it would be a reimbursement. Absolutely not! Not only am I expected to pay $77/day plus taxes and fees for their failure to uphold their guarantee, but I also had to pay a $300 deposit. The total cost to me at time of rental was going to be about $750! I had $0.85 in my bank, and $300 left on my credit card (made sure I kept that available just in case the car was late and I had to put a deposit on the rental they provided). Numerous emails were sent, numerous requests to speak to management, and I got ghosted. No one could assist me. Not from NOR-CAL, nor Allied Van Lines. I even reached out to Lesli Bertoli (VP & General Manager, Alas Van Lines), with no resolution offered. My car was FINALLY delivered today, SEVEN days past the latest guaranteed delivery date. All told, we missed, or had to reschedule, three separate interviews for work because our car was not delivered when it was guaranteed to be delivered by. Now we're struggling to figure out how to pay our bills next month since we won't have enough time at work to get paid before the bills are due. The company charged me based on a contracted agreement, they broke that agreement, cost us three interviews for gainful employment, and all they say is "sorry". So much for guarantees, though I guarantee that if I broke the contract, I'd be fined and wouldn't get my stuff until I paid the fine.

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  Response from the owner

  Thank you for taking the time to leave a review for us at NOR-CAL Moving Services. Our team strives to deliver an excellent service and are glad you found your long-distance household goods move exceptional from the packing to the delivery of your items from CA to NC. We will pass it along to our team and they will be thrilled to hear your comment. As for your auto transportation, we regret to hear that the third-party service provider we used to service your car did not leave up to the same level of service you have experienced with your household goods relocation. We very much appreciate your feedback and rest assured we will use it to improve.

• J

  John D

  5.0

  Excellent movers. We moved across the country. They worked with us from start to finish. They showed up when they said on both ends of the move. Ian, the driver, was a pro at picking glass so it didn’t break. Highly recommend.

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  Response from the owner

  Thank you John D for providing your cross country moving experience with us. The team especially Driver Ian will be thrilled to leave your comments. Here at NOR-CAL Moving Services customer service excellence is our commitment and we are happy nothing was broken and we showed up on time.

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