North American Van Lines
Clubview, Fort Wayne, IN

North American Van Lines Reviews

3.7 stars based on 14 reviews

Featured Comments:

• l

  lisa quadros

  1.0

  My concern is regarding an unacceptable amount of damage to my belonging while receiving professional moving services through North American VanLines / AirVan / Sirva and a denied claim. I spoke with Sirva - North American Van Lines regarding a move from California to New Jersey for work. I had two full discussions with the Professional Move Coordinator regarding my belongings being in packed in storage and needing to be moved across the country. I inquired about the various ranges of insurance listed on the contract and what they covered. Although we discussed percentages of coverage, it was never mentioned that customer packed boxes would not be covered. Therefore, I purchased 100% insurance. Please note that I have moved several times in the past and utilize quality wrapping, peanuts, bubble wrap, heavy duty boxes etc. and all my delicate items were marked fragile all around the box. My belongings arrived in the timeframe as described, and while the movers were moving, I noticed particular one of the movers was very rough in how he was handing the items. Examples include dropping a lazy boy chair on the ground once inside and the chair making cracking sounds. I abruptly looked at the mover and he replied "It's heavy". Or him flippantly bouncing his dolly down the stairs without picking it up, causing a loud banging noise at each step and shaking of the stairwell. Items had also been left on another truck which involved a second trip, and paperwork was forgotten which involved a third trip. Most importantly, while the movers were present, I noticed a number of boxes appeared a bit smashed, and I therefore starting opening them to find that approximately 18 pieces, $659.67 in damage, in over 7 different boxes were broken. In addition, a very large vase that was to be boxed and transported by the company was missing, and when asked about it, the mover responded "It probably got broken and was thrown away." Subsequently, I filed a claim with the company regarding the broken items and was informed by a Senior Claims Adjuster that "While reviewing your signed delivery documents, I find that all cartons are listed as PBO-Packed by Owner. I am sorry to advise that since we had no control over the packing of such cartons, we are unable to accept responsibility as claimed. Therefore no settlement check will be forthcoming." My dispute is that firstly, the incredible amount of carelessness demonstrated and damage to my boxes reflects a lack of concern, professionalism, and handling by the movers and not a customer packing issue. Therefore, I would like to dispute that the cause of the damage was customer error. Secondly, the large vase was not packed by the customer and was to be packed by the movers and never made it to the destination. Lastly, in two full inquiry conversations regarding insurance with the booking agent, never did he advise that the packed boxes I had described to him would not be covered yet upsold me on the most expensive insurance amount and the bill was higher than described.

• J

  Jay Johnson

  5.0

  Had them do a move for me. Packed and hauled a house full of possessions....26000 lbs....Not one thing damaged , scratched, or broken.....Good price.....Would us them again !!!

• A

  Andrew Bognanno

  1.0

  We were pressured to sign paperwork and assist the poorly organized movers who constantly tried to make our empathy forgive their horrible organization and hasty pack job. Many of our goods were damaged, some not delivered, some disassembled and not put back together. We were assured that as we found issues we would have 9 months to report missing or damaged items and the insurance we purchased through North American would cover these items. Come to find they deny most all of the issues because they say we initialed at delivery that it was delivered as packed. They even sent a repair man to reassemble our dining room table and he didn’t have the correct size screws so he used longer ones. These didn’t fit in fully and now there is a gap and wobble in the table. I would advise all to highly avoid this company. The way they do business is set up to protect themselves from any liability and hope that the customer won’t complain. They also had to unload and reload our shipment which was mixed with at least two other loads. I have pictures of them doing this on my lawn. I’ve had better military moves.

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