North American Van Lines
Mountain, San Antonio, TX

North American Van Lines Reviews

4.4 stars based on 7 reviews

Featured Comments:

• D

  Doug Weber

  5.0

  Vinnie was fantastic! Right on time with pick up of our furnishings at our home and storage in San Antonio. Delivered our items to Edmond OK exactly when promised. The crew was professional through out the process. Don't risk your items by trying to save a dollar. It's worth it for the peace of mind knowing your items are in good hands with Vinnie and crew. The Weber Family

• W

  WSI Optimized Web Solutions

  1.0

  We hired North American moving company for our relocation. We would like to warn everyone not to hire this company for their house move or relocation. We had a horrible experience. Lots of our stuff was damaged in the transit, staff was very rude and mostly clueless. They did not even bother to notify us when they could not deliver on the promised date. We had to keep calling them to figure out where our stuff was. We now feel that we should have looked at all of their negative reviews before hiring the incompetent North American Moving company. So do your homework and due diligence hiring any movers. They were very expensive, and we thought it would be smooth and professional move as promised, but it was the opposite. We have moved many times before but never had such a bad experience and poor customer service (previous moves were through employers). Packing was horrible and done by inexperienced staff. They did not protect the heavy furniture. They reimbursed us after several months for small broken items but not for the dining table. They are saying they are not liable for the crack as it is weather related, even though it cracked during the move. They even sold us insurance and still will not reimburse us. People who came to deliver the stuff were shocked to see how the stuff was packed and handled. All the boxes were damaged and torn. We have photos to show their packing and how they handled our stuff. If you see North American Moving company, run in the opposite direction as fast as you can. Still not convinced, here are top 10 reasons for avoiding North American Moving Company's moving and relocation services: -Poor and rude customer service -Late delivery and no notification -Poor packing and handling of your prized possessions -Damaged items -No accountability of the damages (though you will get very creative excuses) -Big delays in processing your claim (person told me that there is big delay to be fair to all customers - meaning that the justification is that they mistreat everyone.) -Expensive -Unprofessional staff (they will hire 3rd party contractors and hourly people and send them for your move) -Lots of headache in dealing with them -Did I already say what a nightmare Good luck with your move.

• R

  Rich Elchert

  5.0

  I would highly recommend North American Van Lines. I received great service from the very start. They came out the. Same day and gave Me a quote. They followed up with me from the beginning until everything was delivered

  ---

  Response from the owner

  Thank you for your kind words and recommendation! Please don't hesitate to reach out to us if there's anything more we can do!

More reviews (1)