North Coast Pool Tables
York, North Royalton, OH

North Coast Pool Tables Reviews

4.9 stars based on 27 reviews

Featured Comments:

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  Sharon L

  5.0

  Just wanted to give a shout out to North Coast Pool Tables. If you’re in the market, great quality and awesome customer service, even a year after purchase! Very highly recommend!

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  Response from the owner

  Sharon, Thank you! Your kind words continue to motivate us to do our best, making the buying experience fun. Sincerely, The guys at NCPT

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  Scott Boyer

  5.0

  Let me start by saying this should be a slam dunk 5 star but things happen. Carl and the guys were fun to work with. Old school, in the best ways. A little song and dance, lots of knowledge and open to needs. We started off with a pool table in mind and ended up with that, a shuffle board and an air hockey table. Carl went so far as to go out to our new home model to check to see everything would fit. After waiting for everything to come in, installation day came and the guys worked all day. We did have some minor damage to the shuffle board but it appeared to be a factory issue and in any event they worked with us on it. A few days later the issue occurred. I won't get into the gory details but the installers really messed something up. I called and after some investigation they took responsibility. At the end of they day they responded appropriately and luckily for everyone it was a fairly quick and inexpensive fix. So bottom line is I would recommend them with the caveat that you pay attention to the install. I needed to follow up. Carl and Tom made a promise to make things right. They were very generous and did exactly what they promised. I changed my rating from 4 to 5 starts because things happen, it's what you do to fix it that matters and I can't say enough about that!

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  Response from the owner

  Scott thanks for your generous review, we appreciate the opportunity to make a bad situation right, your patience and understanding is something we are truly grateful for . We hope that you enjoy your game room with family and friends for years to come. We're fortunate to have great customers along with good business. Regards, all of the Guys at North Coast Pool Tables.

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  Kristie Woeckener

  5.0

  We bought a house that came with a pool table, so we decided to re-felt it and change the cushions. Carl was very informative and friendly and explained everything about our options. His partner Dennis was also very nice. The repair guys were very polite and did a great job. If I had realized just how poor the condition of the table was we might not have dared to do anything and yet the team was able to made the table surface look and play like new. We are exceedingly pleased and highly recommend this business!

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  Response from the owner

  Kristie, Thanks for your great review. We always try to do the best job possible. We love what we do and strive to exceed expectations. We are grateful for the opportunity you gave us. So glad you are happy with the results. North Coast Pool Tables

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