Northgate Self-Storage
Highland, Jackson, TN

Northgate Self-Storage Reviews

4.2 stars based on 45 reviews

Featured Comments:

• M

  Marcia Emerson

  4.0

  Affordable and professional! We had a climate controlled unit with my moms house hold goods for almost 3 years. The price only went up 5 dollars once the whole time. Convenient and nice staff.

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  Response from the owner

  Thank you! It was a pleasure having you store with us. Please let us know if there is anything we can do for you in the future!

• B

  Ben Campbell

  2.0

  The only thing that was easy was setting up my storage unit. Literally everything else was wrong. I rented a U-Haul truck, confirmed multiple times that it would be available, then the day that I went to pick it up it took over an hour to get because Tony didn't know her log in to the U-Haul site. Once I finally got the truck, I returned it the next day but when I received by bill they had charged me for 3 days instead of two. John made the process of the refund easy. I was out of the storage unit before the end of the month and left the door up a quarter of the way as instructed yet was charged for another month. Tony has no idea what she is doing. Ask for John or someone else. Also the security gate doesn't work well. There were multiple times where I went to my unit only to find the door, where you have to have a special code to get in, was wide open and anyone could drive into to take stuff from any of the units. This was during the weekends and late afternoon when there was no staff there so there was no reason for it to be open. Tony made this a 2 star review. Everyone else seems to know what they are doing.

• S

  Sandra Denny

  5.0

  I have dealt with John and Troy a few times for U-Haul. I have had a very pleasant experience each and every time!. Whether they have the truck I need or not, they have gone out of their way to make sure that what I need is taking care of. The trucks are clean and ready for me on time I never have to wait. Thank you for making my moving experience's a lot less stressful-Sandra.

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