Ocean Moving and Storage
Oakbrook, Norcross, GA

Ocean Moving and Storage Reviews

2.5 stars based on 39 reviews

Featured Comments:

• D

  Danielle Vetro

  1.0

  If I could give less than one star I would. When I first inquired with this company I was given a quote of $4,000 and once the movers came by the storage unit to pick up our stuff, as soon as they opened the storage unit said that it would be 800 sq. ft. extra which would be $1,700 more. Then, upon loading and signing paperwork, the movers wrote down extra stuff that we didn’t even own and was not in the unit. Upon delivery, we were told Thursday morning and the movers did not arrive until Sunday afternoon. When they did finally show up, the driver of the truck said his help had not answered their phone so it would just be him, doing the work of three people. Once everything was unloaded from the truck and into our new house and the mover had left and we paid, we started unboxing our stuff and immediately saw a box that had been marked by both us and the movers as FRAGILE was completely ripped and the contents inside had been destroyed. There were many sentimental things inside completely destroyed. Not only that box but also our book shelf was destroyed as well as a desk my late grandfather had hand built. We called the company and they kept running us in circles and have not responded to our calls or emails. Completely unprofessional. I will be moving my stuff myself next time. Unacceptable. Do not recommend.

• L

  Lu Ann Frazee

  1.0

  I could write a book on how awful my experience was working with this company. Still trying to get missing boxes, filing a claim for broken items. And the worst was the deliver!! It took three men almost 8 hours to load the truck with my furniture and boxes. When my furniture arrived 5 days later there was only THE DRIVER TO UNLOAD! Luckly my strong son-in-law and daugher were there to help. No way could one person unload!

• A

  Ashley Webster

  1.0

  This company was brokered out to me by PeaPack and Moving (I placed a separate 0 star rating for them here too). I paid for an early bird pickup at 6 am, and then they didn't arrive til 10am that day, which caused endless complications for my following 14 hours drive to my new place. They completely neglected one box that had FRAGILE RED stickers ALL over it and broke everything inside. Looked like the box was kicked at full power it was so awful. They broke MANY of my things and took an entire month to deliver my stuff. Not ONE person from this company (nor PeaPack) told me it could take 3-4 weeks until the truck was completely packed and i was handed the paperwork to sign, and i read it myself in the paperwork. I was only told by one person at PeaPack that it would take 4 DAYS. So i had 6 days of belongings that i brought with me in my car. I don't even know how much money i had to spend to re-buy stuff i already had while i waited a month for everything to come. The claims department is completely impossible to get through with all of the tiny things you have to abide by and provide in order for them to reimburse you anything. Of course it's that difficult on purpose so that people don't finish submitting their claims. Sheri was the customer service lady and she was very rude and unprofessional to me, even when i was being patient and kind.

More reviews (2)