On-Demand Moving Services
York, Katy, TX

On-Demand Moving Services Reviews

4.5 stars based on 42 reviews

Featured Comments:

• C

  Crystal Alexander

  3.0

  I used On-Demand for a local move. A 2 bdrm to a 2 bdrm 3rd floor. The morning of the move I received a email stating that my movers would not get there until around 12 pm instead of the 10 am that we agreed upon. After responding to this email, I received another email shortly after saying that they would be there on time, and they were. The movers were very friendly and for the most part efficient. Got everything loaded on the truck in about 2 hours. The arrived at the new place in a timely manner and immediately started to unload. At one point they stopped for lunch, which was absolutely fine, and started again. Everything was unloaded and they were leaving by 1:30 pm. Although I feel like the amount I paid was a bit inflated, I didn't have to move the stuff to the 3rd floor so it is what it is. However, after they left I noticed some damage to a few of my items. I am guessing that they were picking furniture up by the feet since I had 2 different pieces of furniture were a foot was broken and a dresser drawer totally destroyed. Even with that what upset me the most was the fact that they left a Wawa bag full of trash in the common area of my new community. Nothing like making a good first impression with your neighbors. I did inform them and he asked for pictures but my Son in law was able to fix the broken items so again it is what it is.

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  Response from the owner

  Hi Crystal, I want to thank you for leaving a review about your move experience with On-Demand Movers. You were provided a detailed and a transparent estimated cost of your move. You were moved to a 3rd floor and the final price you paid was still within the scope of the cost estimate you signed. Leaving trash behind is unacceptable, our movers are encouraged to clean up after themselves after every move and our office will look into it. In regards to the furniture leg damage, you had contacted our office and I requested you sent us pictures to review to send someone out to fix it for you. You then later emailed us that your son got it fixed so I believe it was a minor issue. I am glad everything else turned out well and thank you for using our services.

• E

  Eva Morris

  5.0

  My husband and I needed a spinet piano moved. From the moment we requested a quote we received the best treatment. Lanre asked us for some necessary information and then quickly sent over a quote with the final price for the move, something other companies would not do. The team of three arrived on time and handled the piano with much care. It was expertly wrapped and delivered without casualties. We were very please with their attitudes and concentration on the work at hand. We will definitely hire them again for our next move!

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  Response from the owner

  Thank you for your comments. We have an excellent piano moving team and we are glad you enjoyed using our services.

• G

  Gwen

  5.0

  On Demand was prompt, showed up right on time almost on the dot. The guys that helped us move were super nice, just a really professional, pleasant group of workers. I would happily recommend them to friends and family and use them again myself. They packed everything up with ease, wrapped all of our furniture, were able to get a really heavy dresser down from our second floor without it even touching a wall. Unpacking was even easier, they asked us where I wanted every piece of furniture, were jovial and just pleasant. I expected there to be hidden fees, nope in fact they finished early so the price was less than what was quoted. Honestly, there are a couple bad reviews here you can completely ignore them, these are the movers you're looking for.

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