On the Way Moving and Storage
Ulster, Denver, CO

On the Way Moving and Storage Reviews

2.4 stars based on 16 reviews

Featured Comments:

• B

  Ben B

  1.0

  They picked up our furniture in az at the end of November 20’. We were loving to oregon and my father had become ill. I was dealing with him being hospitalized and trying to move. After much convincing I agreed to pay a moving company since I had a newborn as well. I knew something was wrong when they showed up with one guy to live a three bedroom. Anyways to his credit he was able to get it all loaded and away he went. We paid them thousands to pick up, and then monthly to have them store our belongings until March of this year. We called on the 9th of March and asked for delivery on around March 20th. They said they would call back with dates but the movers would schedule. No call back. It’s now Memorial Day. We have called multiple times and have been met with the same response. The movers will call for delivery this weekend. Laurie was the person who I spoke to last Monday. I explained that we had heard the same line 3 times over the last month and a half. I asked to speak with a manger or owner, to which she told me she could not do. I told her to please give my information to them so I could receive a call back. Of course no response. Unfortunately it seems it will take a court order to compel them to do what we have paid them thousands of dollars to do. Please beware of this company. One of the worst experiences of my life.

• C

  Claire Murphy

  1.0

  on the way moving review Claire Murphy to me 0 minutes agoDetails Do not use this company! When booking my move everything went smoothly, but when it came time to move it became very stressful and complicated. I received a call a couple weeks before my move to confirm the day and make sure everything was in order. That is when I found out that the moving day I selected was really a 24 hour window of time. When I booked originally, I let the company know that I was going to be moving and setting up a specific day for me to fly back into town, close on my condo, and move. I set up the day, when they asked for a back up day, I gave them the very next day which happened to be closing day on my condo. Thinking this was a back up day, I set up my flight to and from Atlanta centered around the movers coming on a specifically selected day. The day before I call On The Way movers to confirm the day, and this is when I find out that they are running behind and will likely be showing up on Wednesday and not Tuesday. So far, I hadn’t heard from On The Way Movers at all. I had to keep calling them all day on Tuesday to get updates on when the movers would arrive. It was incredibly stressful and the company seemed to have no sympathy for my situation. Then once the movers finally showed up and we had changed our flights, they left after only 1 hour to go pick up a check from a previous move. This added 4 more hours to my moving time. I barely made my flight back to Chicago. I would never recommend this company.

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  Response from the owner

  We are so sorry to hear you had such a bad experience with our moving company. Please reach out to us at so we can discuss this further. Call us 888-771-0396

• E

  Erik Zimmerman

  4.0

  The experience was good on the whole. I wrote a 5-star review earlier at pickup about 3 weeks ago, and now this is after delivery. The movers for delivery, Zack and Brian, did a great job, very accommodating to my wants and needs, very professional, and no damage that I have noticed. The only issue I have is that once the storage period I had used was over and it was time for delivery, we were told we'd have 24-48 hours of notice for the delivery, but that was not the case; we got a call 1.5 hours before delivery saying they were on their way, so schedules had to be rearranged slightly on short notice, but that's on customer service, not the fault of the movers themselves. Other than that, no major issues, well done.

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  Response from the owner

  Erick, thank you so much for the review!

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